Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,056 reviews
smileie.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 26 reviews with 4 stars · Clear filters
The instructors guide on how to apply the putty to the tray was much better than the kit instructions.
By Liselle
Response from smileie.com· Apr 24, 2024
Thank you for your feedback! We're glad to hear that you found the instructions provided by our instructors helpful.
My experience with Smileie started off ok. Making my impressions the first time, started off ok and got a little stressful. My second zoom meeting to redo the impressions went very well! Dr. Arooj was so awesome to work with! She made the whole meeting more relaxed and easy. She explained things and helped me in a way that was easy and helpful. Thank you Dr. Arooj!
By Heidi M.
Found this company after smile direct shut down—will begin aligners soon. Hoping for a better outcome!
By Lisa A.
The visual instructions were clear but it was hard to understand the verbal instructions.
By Kathryn O.
The doctor that helped me do my impressions was awesome! After working with them somewhat they were able to do my 3D treatment preview and I approved it, it looks good and I'm ready to get my aligners!
By Ellen S.
Overall good experience, I can tell sometimes he was getting frustrated
By Laura K.
Response from smileie.com· Aug 28, 2023
Thank you for your feedback! We're glad to hear you had a positive experience. We're committed to continuously improving. If there were any moments of frustration, we apologize and appreciate your understanding. Your support means a lot to us!
My consultant is very helpful and responsive. I would like to report that there was no clear instructions on which tray was top and Erich was bottom which caused me to make an error in trying to do the impressions.
By Keriane
Response from smileie.com· Dec 20, 2022
Dear Keriane, thank you for the review. We apologies for the inconvenience. We are trying to make our process very easy and smooth, so every customer can understand it. Thanks for being a part of our community :)
I asked about the services, and I got the answers I was looking for. Information was clear and understandable, and the chat agent, Caroline, was very helpful.
By Chelsea
Response from smileie.com· Dec 12, 2022
Hello Cheisea, thank you for your review. Chat agent Caroline is realy absolute best. We are always looking for the ways to improve the customer experience and always answer them in easy way so they can understand. If any questions come up, please let us know we're here to help!
