Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
1,940 reviews
SmileactivesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Smileactives (smileactives.com) has 1,940 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 151 reviews with 3 stars · Clear filters
I had a reaction around my mouth from Smileactives.
By Charlotte
Response from Smileactives· Jul 13, 2026
Thank you for sharing this, Charlotte. We’re sorry to hear this. We would advise you discontinue use of the product and contact our Smileactives Customer Care team at 1-800-207-8952 (7:00 AM–10:00 PM EST) so we can review this further with you.
I am not achieving whiter teeth, just 2 shades lighter. I am unable to use the gel more than once a week due to sensitivity but use the Pro Whitening Gel 3x a day. I am going to cancel my subscription as I am not getting anything more out of the product.
By PV
Response from Smileactives· Jul 10, 2026
Thank you for sharing your feedback, Polly. We’re sorry to hear that Smileactives didn’t meet your expectations. Most customers begin to notice visible whitening within 3–7 days of daily use, though results can vary based on factors such as your starting tooth shade, the type of stains, and your daily routine. Because whitening is a gradual process, many users continue to see brighter results over the following weeks with consistent use. Our team would love the opportunity to learn more about your experience and offer additional support. Please feel free to reach us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM to assist you directly.
After a year using the product, there was no discernible difference in my teeth color. No problems at all with ordering, etc.
By Holly G.
Response from Smileactives· Jul 9, 2026
We’re sorry to hear that your experience did not bring the results you were hoping for, Holly. Results can vary based on individual smile conditions and consistency of use. For the best results, we suggest using the recommended amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Did not make my teeth white enough!
By daryl
Response from Smileactives· Jul 9, 2026
We’re sorry to hear that the results were not what you were hoping for, Daryl. Results can vary based on individual smile conditions and consistency of use. For the best results, we suggest using the recommended amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Great.The tooth paste work
By Joyce L Mckissic W.
Response from Smileactives· Jul 9, 2026
We’re so happy to hear this, Joyce! It’s wonderful to know that your Smileactives routine has become a positive part of your day, and we’re thrilled that our products are helping you feel more confident in your smile. Thank you for choosing Smileactives!
It was almost impossible to change our address during our move.
By Richard
Response from Smileactives· Jun 22, 2026
We sincerely apologize that your recent experience didn't meet expectations, Richard. As a member of Smileactives, you have full control of your account through the Member Portal, where you can easily manage your subscription — including updating your shipping address anytime. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.
The whitening toothpaste hurts my teeth so I discontinued using it.
By Debbie
Response from Smileactives· Jun 19, 2026
Thank you for bringing this to our attention, Debbie. We understand your concern and appreciate you sharing your experience. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
The product does not completely nicotine stains.
By Elmo
Response from Smileactives· Jun 18, 2026
We’re sorry to hear the whitening results haven’t addressed the discoloration you’re hoping to improve, Elmo. Whitening progress can vary from person to person based on individual smile conditions and how consistently the product is used. For the best outcome, please apply the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
