SmashburgerReviews of smashburger.com

I order on line they said it will be done in 20 to 25 minutes, it was done before that time frame, my fries were cold and the milkshake was very loose and milky wasn't thick at all. Wait until the person get there to drop the fries and make the milkshake to ensure everything will be fresh. If you know the food will be made within 10 or 15 minutes. Make the customers knows that, so the food won't be just sitting getting cold.Maybe look into thicker fries becase when the ones you said get cold it tastes like cardboard box

The food is good but their customer service is really bad I called to talk to a customer representative after I got asked him about my order and was trying to figure out what was going on with my order after they told me they hung right up without even letting me ask a question

Visited location at Scottsdale rd and Thomas in Scottsdale AZ and ordered smashburger and Baja burger which family said were ok. I ordered cobb salad with chicken which was horrible. Chicken was tough, lettuce was wilted and salad was inedible. Sweet potato fries and onion rings were ok. I know it is a hamburger place but after dental work couldn't handle a sandwich besides who can screw up a salad? They can.

Went to the new Piscataway, NJ location as they sent coupons via mail to our business & I wanted to check them out so took an employee with me. One coupon was for a free Smashburger. One coupon was for $2 off a Smashburger. Coupons stated one coupon per person. They would not let us use two coupons. District Mgr decision we were told. So I made my order for a Smashburger, Large fries and a shake and used the free smashburger coupon.Total was a bit over $8 for fries & a shake as burger was free. I then handed my credit card to my employee and let him place his order to get his $2 discount which worked fine. If I brought my family here with coupons sent to me by this company, clearly stating one coupon per person, I would have walked out after being told that a moron district manager made some decision on his own to change "one coupon per person" to "one coupon per group order". No way would I have handed down my credit card to my wife & kids to place their individual orders. Lets see, this new chain spends all that money to print out coupons stating one thing and when you go to "try" them out you get told that their coupons do NOT MEAN what they say. Is not the whole idea to get people to try out a new place, enjoy it AND COME BACK again? Then to try this nonsense with coupons! I would not go back just on principle. Who would know where else this district manager might try to save money on... old food,whatever. Anyway, basically the food was good when they brought it over to the table. They forgot to make my shake,and when I almost finished eating, I went back to their counter to ask about it,they then made it. I initially thought since they say they use real ice cream to make it, that it was taking awhile to make. Nope, they just forgot it. The shake was good tho! I would say that for the prices Smashburger charges tho, you would be better off going to another fast food place if you need fast food, as you will save ALOT of money. If you want a better burger at about the same price go to Red Robin. If you do go to Smashburger, get regular fries and regular burger, not the large size. They are almost exactly the same, especially the fries. Place is clean tho, and NOT VERY BUSY so not much waiting in lines.