smartrikeReviews of smartrike.com

Mace at customer service was wonderful. My cousin gifted us with his daughter’s old smart trike and when we made it home from our trip I took my son out. He really had fun, sadly the seat belt broke. I reached out and was able to get a replacement seat belt and safety bar. I paid and had the items the very next day!!!!! I will recommend Smart Trike to everyone with littles.

We love our tricycle, our daughter rides it every day, sleeps in it and it's very comfortable. It is easy to assemble, small for storage, and light to carry when traveling. Very practical. We had one minor issue with canopy and it was easily solved with help from customer service. Definitely recommend buying their tricycle.

We received a Smartrike 4-in-1 tricycle as a gift in 2019. Our daughter had a lot of fun with it. Unfortunately the push rod broke off. I contacted the customer service and we received a whole new Smartrike. Even without a receipt. I am very content with their friendly service and now we can enjoy the Smartrike with our daughter again.

I bought a SmarTrike T1 on Amazon but it arrived without a seat. SmarTrike customer service did an absolutely outstanding job and helped me out. It is clear they stand by their product and care about the customer experience. Thank you!

Customer service is excellent! Very friendly and helpful Fast response and delivery on parts.

Great product with high quality And the best part is the customer service

I have contacted customer service because a handle of our Smart Trike Swing broke off. Since my son loved his trike, I decided to contact customer service. Mr Shlomit was very helpful and responded promptly to my e-mails. After sending pictures of the damage, he offered me a replacement bike. The bike arrived in 5 working days in Europe, where we live. Once again, I would like to thank Mr. Shlomit and the rest of the customer service for their kindness - you are rhe best! Overall, I highly recommend this company!

Wir haben das Smartfold 700 für unseren Knirps gekauft und es hat ein Teil gefehlt. Problem dabei war, dass es bei einem Restpostenhändler gekauft wurde und somit war eine "klassische" Reklamation nicht möglich. Ich habe dann per Mail Kontakt mit Smartrike aufgenommen und konnte ohne Umstände das fehlende Teil für einen sehr günstigen Preis (inkl. Versand) nachbestellen. Der zuständige Bearbeiter (Mr.Alexander) war sehr bemüht und hat auch immer sehr zeitnah geantwortet. Der Versand ging dann auch sehr rasch und das Teil passt wie angegossen. Gutes Service! We bought the Smartfold 700 for our toddler and it was missing a part. The problem was that it was bought from a residual stock dealer and so a "classic" complaint was not possible. So I contacted Smartrike by email and it was able to order the messing part without any circumstances and for a very reasonable price (including shipping). The responsible person (Mr. Alexander) tried very hard and always replied very promptly. The shipping went very quickly and the part fits perfectly. Good service