Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 502 reviews with 5 stars · Clear filters
Love this gate well made easy to install very easy to use covers 6’ doorway no problem much better quality than another one I had gotten a while back from different company. Will recommend!
By Cindy T.
Response from Smart Retract· Jul 29, 2020
Hi Cindy--love having you as a customer! Let us know if you have any questions. Deanna at Smart Retract.
Quick delivery, easy to install, retracts well. Only problem we have is we purchased it to block a baby/toddler from going up the steps but when our dog gets nervous she tries to scoot under it to escape upstairs and pulled the bottom anchor out of the drywall. I attribute this to us not using better anchors and not installing it into the stud but due to carpeting and the angle needed to install it this is the best we could do. Very nice to open and close while carrying a small child and I like that it retracts all the way for ease in carrying other items up the steps.
By L D.
Response from Smart Retract· Jul 29, 2020
Hi--thanks for your quick and easy 5-star review! We'd be happy to help with any installation questions. Just contact us at [email protected]. Thanks, Deanna at Smart Retract.
We have a more traditional baby gate (white bars) and this retract-a-gate. Def like the look of the retract a gate much more than the traditional ones. Much more clean and modern looking. We got it in white and love it.
By Hayley T.
Response from Smart Retract· Jul 29, 2020
Hi Hayley--we love how you are loving your white, clean, and modern looking Retract-A-Gate! Thanks, and let us know if you have questions. Deanna at Smart Retract.
Loved it ❤️. Client was completely happy.
By Jim S.
Response from Smart Retract· Jul 29, 2020
Hi Jim! We are loving the fact your clients love Retract-A-Gate! Let us know if you have any questions. Thanks, Deanna at Smart Retract.
We have two now and love them. Great support staff and customer service. Don’t mess around with other baby gates. This is the only brand you’ll need.
By Chris H.
Response from Smart Retract· Jul 29, 2020
Hi--thank you for being a great customer! We take pride in our customer service and are always happy to help. Let us know if you ever have any questions. Deanna at Smart Retract.
Easy install and simple to use.
By Raymond T.
Response from Smart Retract· Jul 29, 2020
Hi--thank you for your 5-star review! We agree, simple to install and simple to use. Let us know if you have any questions. Deanna at Smart Retract.
Children in our preschool have asked me to close the Retract-A-Gate that is at the top of a stairs. I see from this that children feel safer having the Retract-A-Gate reduce their fear of tumbling down the stairs.
By Ron L.
Response from Smart Retract· Jul 29, 2020
WOW! What a wonderful thing to hear! What a great feeling knowing Retract-A-Gate has helped both you and the children by reducing their fears. Deanna at Smart Retract.
The retractable gate is perfect for our lake home. It's strong and unobtrusive.
By Dianne W.
Response from Smart Retract· Jul 29, 2020
Thanks for being the perfect customer and for having Retract-A-Gate at your lake home! If you ever have questions, please contact us. Deanna at Smart Retract.
