Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 502 reviews with 5 stars · Clear filters
The retract-a-gate is amazing! We are so happy with our purchase. Looks great and works perfectly to make stairs safe for baby!
By Alissa
Response from Smart Retract· Aug 4, 2020
Hi Alissa--thanks for being an amazing customer as well!Please contact our Customer Service if you any questions. Thanks, Deanna at Smart Retract.
This is a great solution to keep my 2 labs on my front porch when we are outside. I wish I would have found this years ago.
By Erika
Response from Smart Retract· Aug 4, 2020
Hi Erika--we are happy you found us! Thank you for being a great Retract-A-Gate customer and pet owner. Let us know if you have any questions. Thanks, Deanna at Smart Retract.
We have 4 of these. They are great!
By Doyle C.
Response from Smart Retract· Aug 5, 2020
Hi--thank you for being a wonderful Retract-A-Gate owner and for your 5-star Retract-A-Gate! Thanks, and let us know if you have any questions. Deanna at Smart Retract.
This is the 2nd gate I have ordered from you. I bought 3 years ago to block off my stairs from my dogs and it worked so well that when I needed a longer one to block off the hot tub from the dogs, I bought another one and it hasn't disappointed me either. I just hope it stands up to outside winter and summer weather. Delivery was very fast!
By Debbie
Response from Smart Retract· Aug 5, 2020
HI Debbie and thank you for being a fantastic customer. Retract-A-Gate has been extensively tested in wet, rainy seasons and hot, dry summers. We have also tested the retractable safety gate outside during a full northern winter with flawless results. With that said, we do recommend you bring the Retract-A-Gate inside during freezing temperatures (simply unsnap the safety gate from the brackets), to help prolong its life. Anything, including Retract-A-Gate, which is left outside will have a reduced life compared to only indoor use; but you can feel confident that the retractable safety gate will stand up well to outdoor use. Thanks, Deanna at Smart Retract.
quality made product easy to install and does what we want it to. my only complaint is that i do think its a little bit overpriced .
By Rod
Response from Smart Retract· Aug 5, 2020
Hi Rod--thank you for your wonderful 5-star Retract-A-Gate review! If you ever have any questions, please contact our Customer Service at [email protected]. Thanks, Deanna at Smart Retract
We used the gate to keep two rambunctious young puppies from escaping down the stairs off of our front deck. The gate works perfectly and is easy to open and close. We have a large, busy family so the gate gets used A LOT and has held up well to the abuse (and to a couple of intense thunderstorms).
By James
Response from Smart Retract· Aug 5, 2020
Hi James and thank you for being perfect customer! Please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
We are very pleased with the retract a gates. We bought 3 and they give us the security we need for our year old granddaughter. She can see through them and they are a soft mesh so she won't hurt herself if she bumps into them.
By Lydia
Response from Smart Retract· Aug 6, 2020
Hi Lydia--thank you for being a multi Retract-A-Gate user for your granddaughter! We are always happy to help our customers, so please let us know if you have any questions. Thanks, Deanna at Smart Retract.
Arrived on time. Product as promised. We couldn't be happier
By Rh
Response from Smart Retract· Aug 5, 2020
Hi--thanks, and we couldn't be happier to have you as a customer! Please let us know if you ever have any questions. Deanna at Smart Retract.
