Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 502 reviews with 5 stars · Clear filters
Speedy delivery from order. Relatively straightforward installation. Easy to use. We have a Border Collie, so he can jump it if he chooses, but for everyday purposes the gate deters wandering up the stairs unsupervised.
By Rose
Response from Smart Retract· Oct 21, 2020
Hi--thanks for your easy to use and straightforward 5-star review! Let us know if you ever have any questions. Thanks, Deanna from Smart Retract
Love these gates and such a great company! We have had our gates for almost two years and couldn’t be happier. We had an installation issue and when we contacted them they were excellent. They were very quick to respond, provided great customer support as well as follow up. Highly recommend!!
By Christina K.
Response from Smart Retract· Oct 21, 2020
Hi Christina--thank you for being a great customer! We take pride in our customer service and happy to happy help. Thanks for highly recommending Retract-A-Gate and for your 5-star review. Deanna at Smart Retract
The gate was sent quickly and was exactly as described. We get great use out of it, as it keeps our dog out of the baby play area. 100% would recommend.
By Sean F.
Response from Smart Retract· Oct 21, 2020
Hi Sean--thank you for recommending Retract-A-Gate 100%! We simply offer the best features and security of any gate in its class. Thanks again for the superb review and let us know if you have any questions. Deanna at Smart Retract
The contact in the States was marvellously efficient and customer friendly. Alas, the same cannot be said for the uk office.
By Toni Denise J.
Response from Smart Retract· Oct 21, 2020
Hi--thank you for your 5-star review and kind words. We take our customer feedback seriously and will pass this information on. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract
Barrière très facile à poser, encombrement minimal
By Christophe
Response from Smart Retract· Oct 26, 2020
Nous apprécions que vous ayez pris du temps afin de fournir vos commentaires sur la façon dont Retract-a-gate a fonctionné pour vous et nous sommes très heureux d'apprendre votre expérience. Veuillez nous envoyer un courriel à [email protected] s'il y a autre chose que nous pouvons faire pour vous aider. Sincèrement, Smart Retract
A brilliant gate and stopped our puppy heading upstairs. He did manage to chew the bottom of the fabric so we have to pull it really tight at the bottom before locking it or he slips underneath.
By Sarah
Response from Smart Retract· Oct 21, 2020
Hi Sarah--thank you for your brilliant review! We take pride in our customer service, so if you have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract
This gate is awesome. We were able to get concrete anchors to screw it into mortar and attach it to our brick patio outside. It's so convenient and so easy -- absolutely great for dogs. I was worried about having the exact right height, since we wanted to put screws in mortar and not brick, but the way the hooks work, you have some wiggle room with where they can be placed. It would be awesome if this "wiggle room" was included on the item descriptions (instead of just "attaches at X and Y inches").
By Zach
Response from Smart Retract· Oct 21, 2020
Hi--thanks for your awesome 5-star review! Retract-A-Gate works wonderful both indoors and outdoors. Also, thank you for your feedback. We will pass this along to our design team. Thanks again and let us know if you have any questions. Deanna at Smart Retract
I bought this for a house warming gift. We have had one in place for almost 7 yrs. and it has had daily use and is still in great condition. I highly recommend this gate!
By Leatha
Response from Smart Retract· Oct 21, 2020
Hi--thank you for highly recommending Retract-A-Gate and for your 5-star review. We loved hearing how you gave a safety gate as a house warming gift. What a wonderful and kind gift. Thanks again and please let us know if you have any questions. Deanna at Smart Retract
