Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
83 reviews
Smartfi Home Loans, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Establishing our roots in 1911, Smartfi Home Loans, LLC, began as Bankers Guarantee in Ohio, with a mission to serve locals from the beginning of their mortgage loan, to the very end.Under our new name, Smartfi Home Loans, LLC, we combine the experience and trust we’ve accumulated over the years with our tailored products and a streamlined platform to serve our partners and support American seniors.With us, you’ll find knowledgeable and friendly experts who enjoy the process of helping our partners get their clients the right mortgage. NMLS #1862952 | Equal Housing LenderSmartfi Home Loans, a wholesale lender.
Smartfi Home Loans, LLC (smartfihomeloans.com) has 83 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 78 reviews with 5 stars · Clear filters
Keeping me updated and understanding all parts of the process. Letting me know they do care.
By Larry N.
Response from Smartfi Home Loans, LLC· Jul 18, 2025
Thank you, Larry! We're thrilled to hear that you felt supported throughout the process. Our team is dedicated to keeping clients informed and ensuring a caring experience. Your feedback means a lot to us!
Both Linda and Marie have been there to answer all my questions and get me through this whole process. The have been a God send. Thank you so much for everything. I really appreciate all you've done. God bless you both.
By Janice W.
Response from Smartfi Home Loans, LLC· Jul 15, 2025
We’re thrilled to hear about your positive experience with Linda and Marie! Their dedication to helping clients is truly inspiring. Thank you for sharing your kind words and for trusting us with your journey. Your appreciation means the world to us!
Rebekah was amazing! She was thorough and very helpful. She went above and beyond to help me.
By Michelle E.
Response from Smartfi Home Loans, LLC· Jul 14, 2025
Thank you for your kind words, Michelle! We're thrilled to hear that Rebekah provided such outstanding service. Our team is dedicated to going above and beyond for our clients, and your feedback truly inspires us. We appreciate you taking the time to share your experience!
How ready you were to help me. Thank you, Linda, for getting everything in order and processing it. You and Isabel make a great team. I was hoping to get the money faster, but it all worked out. Thank you again. Sincerely, Dawn Joy Luna
By Dawn L.
Response from Smartfi Home Loans, LLC· Jul 9, 2025
Thanks for the wonderful feedback, Dawn! We're thrilled to hear that Linda and Isabel provided you with great support. We strive for efficiency, and we're glad everything worked out in the end. Your satisfaction means a lot to us!
Great people to work with, very helpful and explained everything in details without any rush.
By Nino G.
Response from Smartfi Home Loans, LLC· Jun 27, 2025
Thank you, Nino! We're thrilled to hear you had a positive experience with our team. We always strive to provide clear and thorough support. Your feedback means a lot to us!
It’s been a wonderful experience. They are very patient and understanding, always taking the time to make sure I fully understand the process and my options available.
By Bre
Response from Smartfi Home Loans, LLC· Jun 26, 2025
Thank you for your kind words, Bre! We're thrilled to hear you had a wonderful experience and that our team was able to provide the support and clarity you needed. Your satisfaction is our priority, and we appreciate your feedback!
Their staff is professional, customer service oriented and knowledgeable. Pleasure to work with.
By Chris S.
Response from Smartfi Home Loans, LLC· Jun 16, 2025
Thank you, Chris! We're thrilled to hear you had such a positive experience with our team. Our staff takes pride in providing excellent service, and your feedback means a lot to us. We look forward to assisting you again in the future!
Smartfi was recommended to me by a fellow broker. So glad, we connected. First, my AE, Jonathan Ruiz is the absolute best. His knowledge, care and professionalism is superb. What all brokers want and need is fast underwriting and processing g. I have been able to close all my loans with Smartfi within 3-4 weeks. No huge overlays makes the underwriting much simpler. Having the Choice product to offer is a big plus as well. Thank you Smartfi!
By Brenda
Response from Smartfi Home Loans, LLC· Jun 16, 2025
Thank you, Brenda, for the fantastic review! We're thrilled to hear that Jonathan provided exceptional service and that our streamlined process helped you close your loans efficiently. Your satisfaction means a lot to us, and we’re glad to have you as part of the Smartfi family!
