Says free but it's not.
Says free but it's not.
By Holly
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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199 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartDraw is a unified visual workspace that combines diagramming, whiteboarding and data into one enterprise-friendly app that teams use to get work done. SmartDraw Software has been in business for over 20 years. Today, more than 85% of the Fortune 500 and more than 250,000 public and private enterprises of all sizes around the world use SmartDraw to create visuals.
SmartDraw (smartdraw.com) has 199 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 73 reviews with 1 star · Clear filters
Says free but it's not.
By Holly
Scammers, don't waste your time.
By Inga B.
What a waste of time. Promotes itself as free but then when you try to print or save your work you are forced to buy the product or lose everything. Total ripoff.
By E S.
ridiculo8us free trial fu
By Logan W.
Beyond useless! When you finally try to export your work after finally being finished working with their useless software you find out that you need to buy their services to download your work! Why don't tell me beforehand!? Absolute scam.
By Herman
Another trashy tool. Looks all good when starting, then, after you are done creating your map of some kind, you need to pay to download or advance. This is a commonly used method websites use to get people to buy their VERY mediocre product. But guess what, nobody is buying this. I'd very much consider it if you guys said beforehand: "Hey! We charge for you to use our tool and product". I'd respect it and likely use it. This "tactic" is overused and expired. Change your ways.
By Piet A.
It's way too buggy and the paywall system is ridiculous. I used it in the manner they offered and then it glitched out when I was almost done. Wasted so much of my time. Avoid this product at all costs
By Quig
You sign up and start using it for free. Then suddenly the paywall comes in and you can not access your plans without paying a subscription.
By kristian M.