Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
6 reviews
SmartAddonsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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SmartAddons (smartaddons.com) has 6 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
6 approved reviews, newest moderated first
Die Beratung vor Ort war gut, nachdem Kauf aber bei Fragen wegen eventuellen Garantie Ansprüchen ist der Kontakt mit dem Verkäufer miserabel, auf E-Mail Antwortet er sehr selten und Telefonisch nur leere Versprechungen. Falsche Angaben im Verkaufsportal bezüglich Garantie.
By Joshi M.
Fake website i will try to contact more then 100 time but No answer
By wearethe E.
The worst customer service. Their QuickStart templates don’t load like they are suppose to. Their support team takes days to respond and when they do respond it is usually with an excuse. To then try and engage in a conversation to fix the issue is not part of their capacity. Every response is answered every couple of days. DONT WAIST YOUR MONEY WITH THESE GUYS
By Erich
Response from SmartAddons· Jan 6, 2022
Hi Erich, We're sorry for your experience! We provide support via our Ticket system: https://www.smartaddons.com/support/tickets For any difficulty in using our products, please feel free to contact us there. Thank you!
The joomla templates are good - super responsive- and the customer service exceeded my expectations. They are very responsive and genuine problem solvers. My only complaint would be I'm in the UK. Having said that they applied fixes overnight for me to awake to.
By Vanessa E.
Hi all, same here as post above. It was used to be a good service.... Now realy pour. I tried 2 teplates... Not working as it should - quickstarts can not be installed with sample data, other not working properly...like 3 years ago everything was working well... Now even the forum site is dead... Probably a dead company. Petr
By Milan S.
Response from SmartAddons· Jan 6, 2022
Hi Milan, We're sorry for your experience! We provide support via our Ticket system: https://www.smartaddons.com/support/tickets For any difficulty in using our products, please feel free to contact us there. Forum mainly for publish discussion. We also are available on Live chat on our website. You can contact us there. Thank you!
2nd purchase template of website there; very difficult to use and edit; documents is not clear, felling poor service - 2 times to buy and 2 times to throw away.
By Huynh P.
Response from SmartAddons· Feb 23, 2021
We're sorry for your experience! Did you contact us on our support system? Our support team will help you to solve any difficulty with our products. Best regards!
