SleepypodReviews of sleepypod.com

Absolutely appaling email, that was sarcastic and not needed

My dog is between sizes. I went up so it’s really to large. I was told when I called they suggest to go to the smaller size. It would have been nice if that had been mentioned on the web site. I needed it for a trip but decided to not take my dog because it’s just to big but I didn’t have the time to return as you all don’t offer overnight shipping

I didn't receive my package.

I reached out twice with questions, one time was to flag the fact the price dropped by $5 per harness within 12 hours of my purchase of the harnesses and request a refund. No one ever responded to this request. For the other request about support with sizing, the question went unanswered for a week and by that time I had already guessed and purchased.

My cat get rid of the harness within 5 seconds. To return an item that doesn’t meet a minimum expectations, in official return form process i asked Sleepypod for prepaid shipping label, however never got any response. Ignoring your customer is a very disappointing service. Unexpected low quality of a product (most expensive in the world).

1. bag is too tall for under seat on airplane 2. the top of bag doesn't have a flap to flip back and let dog stick their head out when not on the plane 3. if you open the entire top, you can't use the shoulder strap 4. where are the pockets?!!! This is a travel case, where am I supposed to put supplies? 5. honestly the worst design, not sure why the breeder even recommended this bag

No customer service!! I paid $63 for express shipping on a $200+ order and they sent it with the standard one. As usual, the standard shipping gets delayed and now I won’t receive my package in time. As soon as I noticed they shipped it with the standard shipping (which was 48 hours after placing the order) I immediately sent them an email asking for a solution, either change the shipping type or at least refund the extra I paid to have it on express. I chose DHL Express but they decided to send it with USPS. At checkout there were 3 options, USPS being the cheapest and DHL Express the most expensive (which is the one I paid for). It has been several days and I have not heard from them. I also tried contacting their socials but nothing. I hope you make this right.

I bought The clickit harness online and followed their provided measurement instructions to purchase my dogs size. When it arrived the product was MASSIVE my dog is swimming in it. I honestly don’t think this harness will work for big chest dogs (ie boxer) given the way the measurements work. I should have known better and never purchased because their return/exchange policy is horrible. I spent $7.50 for shipping to me and when the product didn’t fit, I spent $20!!! Returning it to them. I would have preferred to exchange and try one size down but they don’t allow that, they want you to order again and pay for shipping again. Given that I don’t trust their measurements for my dog I won’t be buying it because I’d probably just be throwing another $30 down the drain on shipping. Really disappointed