Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
182 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is our mission to provide the mattress shopper with a relaxed and educational buying experience that provides the best overall sleep experience with quality products at the best possible price whether in-store or online.
Mattress Warehouse (sleephappens.com) has 182 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 93 reviews with 5 stars · Clear filters
Very grateful for Savi's tremendous help and professionalism.
By RAKESH P.
Response from Mattress Warehouse· Mar 8, 2016
Dear Rakesh - We are happy to hear that Savi gave you a helpful and professional experience. Thank you for choosing Mattress Warehouse!
We really liked working with Alicia and appreciated her follow up to ensure we received good customer care even outside of the store for delivery. She did everything she said that she would and that is hard to find in sales.
By K. H.
Response from Mattress Warehouse· Feb 24, 2016
We are so happy to hear that you enjoyed working with Alicia and that your experience with us was pleasant from start to finish. Thank you for choosing Mattress Warehouse. We look forward to working with you again!
We Are very satisfed with the service and purchase.
By VERONICA S.
Response from Mattress Warehouse· Feb 15, 2016
Dear Veronica - We are thrilled to hear that you had a positive experience. Thank you for choosing Mattress Warehouse!
We have purchased our bed at the shop located in Montgomery Mall, Bethesda. We have long been searching for a mattress that fits us both, one of us being a 115 lbs stomach sleeper and the other a 205 lbs man who sleeps on his side. After a long discussion and lying about on the beds for quite some minutes while the friendly salesmen entertained our three kids we have opted for a Tempurpedic. It worked fine but we weren't completely happy. We got it replaced through our salesman (Savi) who was reliable and kept his promises. We are still testing our new mattress.
By ISTVAN P.
Response from Mattress Warehouse· Jan 19, 2016
Dear Istvan - That does sound like quite a challenge to find a bed to fit both of your needs. Sorry that the Tempur-Pedic didn't work out but we hope the replacement mattress works much better. We are happy to hear that Savi gave you a dependable experience. Thank you for choosing mattress warehouse!
I think its important to have a great and knowledgeable staff when it comes to buying certain products, especially mattresses. The gentleman at the Westgate Durham NC Mattress Warehouse was awesome. Cannot find better quality service and they have great deals.
By IVPohl
Response from Mattress Warehouse· Sep 16, 2015
Thank you for taking the time to share your shopping experience. It is our mission to provide our customers with relaxed and educational buying experience. Customer feedback is always important to us, but we're especially delighted when the feedback is positive!
