Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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182 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is our mission to provide the mattress shopper with a relaxed and educational buying experience that provides the best overall sleep experience with quality products at the best possible price whether in-store or online.
Mattress Warehouse (sleephappens.com) has 182 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 93 reviews with 5 stars · Clear filters
Great matress excellent service
By Hiram
Response from Mattress Warehouse· Apr 29, 2016
Dear Hiram - We are so happy to hear that you enjoy your new mattress as well as our service. Thank you for choosing Mattress Warehouse!
Cat at the LaVale, MD Mattress Warehouse was very knowledgeable about the mattresses. I had to return mine and get another one bc the mattress broke down. Cat was very professional and kept her word about making sure that I got the new mattress. Thank you very much for time and giving me a great experience at LaVale, MD mattress warehouse.
By JOY B.
Response from Mattress Warehouse· Apr 29, 2016
Dear Joy - We are thrilled to hear that Cat helped you find a new mattress to replace the defective one. Thank you so much for your feedback and for choosing Mattress Warehouse!
Christopher presented me with several choices that fit my needs and gave me time to try out each bed to find th most comfortable for me. I purchased the mattress on a Friday afternoon and it was delivered Saturday morning by two very polite and efficient young men. All together a very satisfactory transaction.
By JEAN B.
Response from Mattress Warehouse· Apr 25, 2016
Dear Jean - We are so happy to hear that you had a pleasant experience from start to finish. Thank you for choosing Mattress Warehouse!
From start to finish, this experience was mostly great. Sales reps in stores were friendly and helpful. The only issue was the delivery. I got a 3 hour window. It came after the 3 hour window.
By KEVIN B.
Response from Mattress Warehouse· Apr 25, 2016
Dear Kevin - Thank you for your feedback. We are happy to hear that the sales reps helped you find the right bed for your needs. I will note the issue with delivery and send it to our customer service manager but if you would like to send us your contact information or elaborate on the issue please feel free to send your information to [email protected].
The salesperson in the store was friendly, helpful and straightforward and the delivery was seamless! We are also very pleased with the price we paid for the mattress and box springs we bought.
By JC7799
Response from Mattress Warehouse· Apr 14, 2016
Dear JC - We are thrilled to hear that you had a pleasant experience form start to finish. Thank you for choosing Mattress Warehouse!
Delivery was on time, and product was received in good condition. They had four guys to help unload the truck. I would recommend this company.
By Lisa, OC M.
Response from Mattress Warehouse· Apr 11, 2016
Dear Lisa - We are delighted to hear that your delivery was on time and that you enjoy your new mattress. Thank you for the recommendation and for choosing Mattress Warehouse!
best prices and amazing customer service i drive almost an hour for it and it was the best thing I ever did!
By DESTENY H.
Response from Mattress Warehouse· Apr 11, 2016
Dear Desteny - We are so happy to hear that you got a good price and amazing customer service. Thank you for choosing Mattress Warehouse!
My experience, from beginning to end, was straightforward and helpful all the way through. I never had to worry about an unnecessary sales pitch nor anything that might be construed as misrepresentation or underhanded business practice. What was most helpful was the sales manager working to adjust the delivery schedule on a day that turned out to be tight for time. I appreciated that very much.
By HAROLD P.
Response from Mattress Warehouse· Apr 4, 2016
Dear Harold - We are so happy to hear that our staff gave you a positive experience from purchase through delivery. Thank you for your feedback and for choosing Mattress Warehouse!
