It is literally frustrating
It is literally frustrating. Useless software and employees. Just when see this product, run away from it.
By Ali Y.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sku Grid scans more than thousand suppliers and updates price & stock information as often as every hour at multiple different marketplaces, such as eBay, Amazon, Shopify, Bonanza, WooCommerce and others.
Sku Grid (skugrid.com) has 35 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 14 reviews with 1 star · Clear filters
It is literally frustrating. Useless software and employees. Just when see this product, run away from it.
By Ali Y.
DISGUSTING APP WITH JUST A HANDFUL OF MANPOWER. MY CONCERN WAS MADE A MONTH AGO AND THEY WASN'T ABLE TO GIVE ME ANY UPDATE FOR 3 WEEKS NOW. WHAT A WASTE.
By Krazy F.
Very frustrating because they have everything I need but their support is just horrible. While all other repricer got live support/instant support, they just removed their live support and they keep promising they are improving their live support ( and they told it 3 months before ) !! although they support many suppliers but in many cases while listing, it shows CANT PARSE which they term as a store bug. please bring back your live chat and accelerate your support to the customer.
By Robin
i dont get my notifications anymore and support not respond at all. i think they gave up from the website
By jackassww
Response from Sku Grid· Dec 14, 2020
Hello, I'm sorry for the inconvenience, it was a one time problem, that we reported on Facebook on and it was fixed within 6 hours, our support is not 24/7 and our devs were working at night time to fix the issue, while the support was not around yet.
The support are absolutely terrible, i am still waiting for a response from 2 weeks ago. Sku Fetch and Wise lister are a total liability and cannot list the correct items causing the whole process to be done manually. SKU Grid cant work properly without those 2 making the whole situation redundant as having listed manually the Grid seems to mess up. Support are non existent. Stay away from these *****.
By Fraud E.
Response from Sku Grid· Dec 14, 2020
Hello, I'm sorry that you did not get timely response, we try to tend to tickets asap. Sincerely, Anton
Very bad customer support. Site is sluggish, takes forever to load. Seems like they are always updating something. No notifications when in maintenance mode. You are lucky if the site works for a week in a row. And no response from developers. They keep promising that they will fix it, canned responses etc. If you can find a better repricer go for it. This one is expensive anyways. EDIT: even if the repricer is the cheapest one on the market, which it is not, it does not work anyway. It has not been working for the past 9 hours. And two days ago you messed Walmart listings (those that have variations) so most of the Walmart listings have been out of stock for the better part od 2 days in a row. And all of there problems during the prime time in november. Somehow you failed to acknowledge the problem and report @ the facebook group, keeping your customers in the dark. Al least the site runs very fast. Compliments on that! Too bad that repricer IS NOT.
By Milan M (.
Response from Sku Grid· Nov 10, 2019
Hi Milan, sorry that you got right in the window when we were moving database to a more robust server and separating web front and web back on two different servers. Servers now cost us twice as much, but performance is much better and we are ready to invest money to make sure that our users are satisfied. Also, regarding pricing, we are one of the cheapest in the market, if you can find one that is cheaper and has all of our features - please let me know, we will beat their pricing for you.