Skis.com - Under New Ownership May 2023Reviews of skis.com

I ordered a ski bundle. They shipped part of the bundle (boots). A month later, I inquired to see where the rest of the order is and they responded that it’s been canceled because they can’t fill it. I do believe this was a scam to get rid of the boots. Buyer beware!

Twice I was sold an item that was never sent snd when I inquired was told they were out of stock. Avoid this company.

Just like everyone else I ordered a pair of skis and only one was in stock I figured I’d ask for a update and of course they till next there was a error in there system and they have to cancel the order. I don’t get why they don’t tell you that right of the bat before charges even get processed it’s ridiculous

I have tried on two different occasions to order from this company, and both times the same thing happened. Item shows that there are multiples in stock, place the order, and then wait weeks with no movement in order status and no contact from their support team. I would have to reach out to them to find that they're not going to be shipping my item and that my order will now be canceled. Again, this has happened twice on two separate orders. Done dealing with this company, poor business practices and communication and horrible inventory tracking system. Not worth the hassle, shop elsewhere.

Really bad customer service. Bought two sets of skis and got them within one week. Bought another two set of ski boots, got the tracking number the next day. However, never receive the items. Called customer support once a day, was asked to wait till 3 weeks. Then they could file claim to UPS. However, they just ignore customer's need, and just did not want to lose money. 3 weeks later, ask if I want refund or reorder. Definitely refund, and do not want to deal with them again. Will move to competitors, evo.com. By the way, talked to new supervisor almost everyday.

My order has been processing for 19 days and never shipped. Sent email and no response. Called their customer service and they told me my order was canceled yesterday. When I asked why they told me the product (ski poles) was unshippable and now out of stock. I checked my account and it the order is still processing. This was a gift for my daughters birthday and now I have to scramble to find these poles from somewhere else. I buy alot of things on line and this is by far the worst experience and customer service I have ever had. I would go somewhere else and pay more if necessary.

I wish I could give Skis.com a zero. Worst customer service. They cancelled the ordered because they had sold out and never informed me. Charged my card so when I called to inquire about my order, and they informed me that they cancelled it, I had to ASK for a refund. Scam of a company.

Twice ordered skis only to be told two weeks later that the order had been canceled.