Skis.com - Under New Ownership May 2023Reviews of skis.com

Ordered a jacket, arrived in a timely manner. Wrong size, fault of my own. Tried writing them an email through their CS address, no answer. Called them, sat in a cue for a while, they gave the option of auto callback. Auto callback was literally just that...a robot telling me that there’s no one available to call me back, and then it hung up. Awesome.

Sent me the wrong size pants, which I returned. Took over three weeks and multiple phone calls to get my refund, which they took $35 from for a "restock fee" that I knew nothing about! You wont stay afloat with those practices. Bad business and I will continue to scream it from the roof tops!

Promo code from this company's own website did not work on their website!? Nobody answers phones sometimes or staffs the chat option. They told me a week back the 10% promo would be applied to my order per their website failure. Called back wk later after no credit, guess they changed their mind. Stay sane; go elsewhere. Skis-com is joke & their customer service can't stand up straight. Sad...

Horrible customer service. I purchased something in November that came with a $50 promo code that could only be used the following January. When I remembered I had a promo code to use it was too late. I contacted their customer service and they said there was nothing they could do.

Sold me boots, said I had to wait three weeks, cancelled the day they were supposed to ship.

DO NOT ORDER FROM THIS COMPANY. Absolutely horrible experience. Had to refund something that did not fit and it was an absolute nightmare. Took forever to answer emails and always giving me the run around. Never ever again would I order. Horrible.

I ordered a jacket from Skis.com, while checking out, they did indicate that the jacket is a special order, which takes longer time to process. After I received the jacket, I then decided to return it, and further found out (from their return policy page) that they charge a % re-stocking fee for special order. My jacket is $515, 25% would be$130 ..., how can this be possible ... I have never heard of any online shopping website charge such a big amount for re-stocking fee, and plus when I was checking out the item, they only tell me nothing about the 25% return fee but only saying special order takes longer time to process ... I also argue with their customer support, I told them if they care about their customer, if they are customer focus, they can simply waive the re-stocking fee for me just for this time, so that I know they do care about their customer and I will return to buy something from them next time, WHICH IS A WIN-WIN SOLUTION. However, their support was so strong about their policy and didn't want to do anything for me. I believe everything is negotiable, we are human, rules are designed by us, if the rules doesn't make sense, we have to change it, if you really care your customer you know.

Returned Nordic ski boots to skis.com on 12.26.19. Package signed for and accepted by an Associate on 12.31.2019. On 1.9.2020 got a call saying I sent them a bike pedal instead of Nordic ski boots. What?! I don’t even own a bike. Sent them tracking with my package dimensions, weight (a bike pedal doesn’t weigh 4.8lbs) and they still accused me of sending the wrong item back, or someone in transit or a the mom and pop shipping store employee (who is a sweet older lady) must have opened my box and replaced the item with something else, after sitting in their possession for over a week UNATTENDED and NOT processed. (waited well over a week to tell me wrong item not when they opened it up to check the contents when they got it. which is bulls***). They will not process my refund. Don’t shop with them- they’ll just lie saying you sent the wrong item back and there’s nothing you can do about it except write negative reviews. Horrible company- shop at backcountry.com or even better- shop locally where people own up to their mistakes!