SkagenReviews of skagen.com

First time I needed to replace Skagen watch battery, took it to a local jeweller. Shortly afterwards, moisture inside face and two numbers came adrift and floated in face. Only one authorised service centre in the whole of Australia (NSW). Sent to Skagen in NSW and a few weeks later I was advised it would cost $96.00 to repair damage sustained during battery change. So if you purchase a Skagen watch and you live in Australia you either incur cost of sending to NSW for a new battery (possible weeks without watch) or risk expensive repair job. Seeking cost from jeweller - not very optimistic. I will not be purchasing another Skagen.

Mein Freund hat mir eine Skagen Uhr geschenkt und ca. ein Jahr später ist mir das Band der Uhr abgerissen. Im Galeria Kaufhof wurde mir gesagt, dass das Band punktgeschweißt ist und man das so nicht reparieren könne, man müsse sich ein neues Band bestellen (60 Euro). Leider gibt Skagen auf deren Internetseite bei "Garantie" an, dass sie keinerlei Garantie für Materialsfehler an Batterie, Gehäuse, Glas und Band übernehmen- also so ziemlich alles was an einer Uhr kaputt gehen kann. Lediglich das Uhrwerk und das Ziffernblatt zählen unter die 2-Jährige Garantie. Ich bin wirklich enttäuscht und werde mir wohl keine "Billig-Uhr" mehr zulegen dürfen.

I got a skagen watch as a christmas present at Debenhams Newcastle in 2018. Worked fine for about 8 months then started to keep jumping ahead in time or just stopping a;together. It went back to skagen/fossil twice for repair and worked for a 2 -3 weeks and then the same problems arise. Debenhams would refund but as I did not have the receipt or box from 2 years ago !! they were not able to. Suffice to say its been £90 of my wife's money down the drain. I will never buy skagen or fossil again and advise anyone else to avoid. M Myers

Doesn't even deserve 1 star. Needed new glass repair in September 2019. Paid for repair and postage and sent to fossil using their labels. Heard nothing. Chased and chased and finally in November watch returned unrepaired and, in addition, not working. Now nearly end of January 2020 and still unresolved. Cannot get an email contact for anyone in authority to complain to. Don't bother!

Ein Kundenservice ist nicht vorhanden. Ich habe eine Uhr bestellt, die über eine Woche nach dem ursprünglich versprochenen Lieferdatum, nicht bei mir ankam. Der Kundenservice reagiert nicht auf meine Anfragen. Das war die letzte Bestellung, die ich jemals in diesem Shop tätigen werde.

GANSKE ENKELT ELENDIGT UR....BASTA

I bought a woman's watch (the Anita) in Vancouver, BC, Canada in May of 2018 for approx $200. Freakishly, on a flight to Hawaii in March of 2019, the crystal popped off and one of the "hands" fell off (which I didn't realize until arriving at my hotel later that night). When I got home from my trip and contacted Skagen, I was informed that the repair of the crystal was not covered under warranty but the internal workings of the watch were covered. I was also informed that I would have to pay to mail my watch to Ontario to be fixed. In total, I spent about $60 to send my watch away to be "fixed" under the 2 year warranty and received my watch back in May/June of 2019. In late July, 2019, I noticed that the hands of my watch were not working and the hour hand was slipping all over the place. I contacted Skagen through their online customer service email form and respectfully requested their assistance with fixing my watch, which was still under warranty. Specifically, I was not interested in paying to ship my watch again! I never received a response from Skagen. Currently, I have a beautiful watch (still under warranty) that does not work. I refuse to spend more of my own money for Skagen to "fix" my watch again. In my experience, Skagen is not interested in ensuring that their customers are satisfied with their products. I would never in a million years buy another Skagen watch! - Never Again

SKAGEN watches are excellent. However, I would not recommend to purchase them from their online website. They have a faulty website, not well developed or reliable. I ordered a watch from them, received a confirmation email stating that a tracking number would be issued which in 24 to 48 hours. After waiting it out for 2 or 3 business days, I contacted them just to see the status of the order. I called in, the representative said “I don’t know why it is still processing”. Therefore, I contacted customer service through their live chat, the representative said: “It will definitely send you a tracking number by the end of the day.”. After not receiving a definite answer or the representatives not having the sufficient information to provide a status of the parcel, I message the next business day, where they told me SKAGEN does not cancel orders due to strict laws from the warehouse. I was worried about my account being charged the money, so I contacted fossil the same day where a representative said my watch was out of stock and that is why it was not shipping, but they are unable to cancel my order anyways. I understand their procedures now and wanted to share them with anyone who is looking for guidance or is having the same problem I did: skagen’s website does not show when an item is out of stock, you can order an item regardless, after that, they request your bank to hold the funds pending until they can ship the order, once they do, IF THEY DO SHIP IT, that is when they charge you and your transaction will go from pending to posted. Regardless of their processes, I think it is not a very customer friendly process and not fair to most clients. A website should state when an item is out of stock or else it is not being a truthful or efficient website. As a result, making costumers wait in vein for a product that will never arrive and on top of that with funds still pending in their accounts.