The chat support was terrific
The chat support was terrific! Gab helped me every step of the way!
By Jacob P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
580 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages.With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations.Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs.In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android.Try SimpleTexting free and start connecting with your audience today.
SimpleTexting (simpletexting.com) has 580 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 463 reviews with 5 stars · Clear filters
The chat support was terrific! Gab helped me every step of the way!
By Jacob P.
Connecting to a customer support specialist was simple. John B. was quick to respond and quick to fix my issue. Quick customer service is always a plus for me!
By Tehani Murray Pennyrile A.
SimpleTexting is the BEST SMS app I've used so far. Tried 5-6 other sms app before landing on SimpleTexting. This one has the BEST integration with a phone app. This keeps you on top of everything. Look no further. Best of all. Their customer is very responsive.
By Bon WP H.
The product was easy to setup and understand. I hosted a webinar today and used SimpleTexting to manage my campaigns and it really helped with streamlining the entire process.
By Frank B.
The customer support is truly next level! Very quick and patient staff with detailed explanation of the software, ethical guidelines, and clear instructions. Setting up the software does take time, but it is worth the investment
By customer
Gab was prompt and helpful! He was able to provide me with the support I needed.
By Erica
Great support experience
By L H.
Great customer support! Very informative!
By Aitran D.