SIMPLE MobileReviews of simplemobile.com

I have been a Simple Mobile customer for approximately one year. Initially, I utilized a device that exclusively supported 4G connectivity. However, I recently acquired a new smartphone with 5G capabilities. Upon contacting Simple Mobile to inquire about transitioning to an eSIM, I was informed that their current system does not support this technology. Consequently, I will be discontinuing my service with Simple Mobile and seeking a provider that can accommodate my technological requirements. The additional monthly cost of $5.00 to $10.00 is a justifiable expense for this enhanced service.

Absolute worst customer service I have experienced, after my service was shut off PREMATURELY (a word I feel their owners/employees are extremely familiar with) I contacted their "help" services, which are a bit of an issue getting into in the first place, and was ignored by the customer service representative I was matched with, and was told to "do the math" (I already did, that's why I was there) gave me THREE DIFFERENT INCORRECT DATES and then ended the service call with no recourse of any kind

It’s been 2 weeks that I’ve had no service even though I have an active plan and phone with Simple Mobile I have called and chatted been switched to eSIM and still can’t access my cellular data so no calls, texts , etc . Ridiculous wasted money with simple mobile so now I’m switching carriers just waiting on info from simple mobile to transport my number to AT&T. Everything has to be sent to my email because my number although active isn’t working. After having Simple Mobile for years this experience has been awful a complete waste of time, money, and energy not to mention a total inconvenience for these past 2 weeks. Never again Simple Mobile.

Purchased 2/7/26. Activated 2/14/26 @6:05 p.m , 5 minutes ago on this date. Purchased 40GB card and the device is showing 29.25 KB. I Haven't used this device yet....

No contraten con esta compañia, a mi me fue bien hasta que en la renovación de 12-2025, pasaban de cobrarme 49€ a 77€ o 67€ si me cambiaba dentro del grupo de Simple Telco a Mas Movil, les adverti en 4 llamadas en dias alternos y durante aproximadamente 15 dias que me iba a ir, es curioso cuando tuvieron conocimiento de la portabilidad me ofrecian 41€ durante 24 meses, les dije que eso era antes cuando me lo tenian que haber ofrecido es mas por 57€ me hubiera quedado. La sorpresa viene cuando intento darme de baja evidentemente la portabilidad de los moviles por plazo perfecto hasta el 7-01-2026 pero el resto de servicios intento darme de baja el 29-12-2025 dicen que me mandan un sms con instrucciones, el dia 3-01-2026 lo mismo, y parece que lo solucionan porque me graban, pero no, el dia 5-01-2026 otra vez lo mismo y el dia 7-01-2026 no cuelgo hasta localizar el sms, aparecen todos pero tener cuidado te los mandan a una aplicación de mensajes medio oculta no a la oficial de sms, finalmente sigo las instruciones pero viene la sorpresa me cobran hasta el dia 10-01-2026 y a un precio disparatado con un 67% de aumento, pasan de 49€ por todos los servicios a 81,82€ sin ningun aviso ni nada, llamo y me dicen que ellos cobran una media, supongo que es de lo que les da la gana y unos dias mas porque tardan en hacer el proceso de baja y que es correcto, evidentemente no voy a pagar y mas porque es una actuación totalmente irregular y supongo que es en venganza porque me he ido, no es una empresa seria y honesta, lo fue mientras fue Virgin Telco pero ahora no lo es, no contrateis con ellos

I have been a customer with Simple Mobile a mininum of 3 yrs and today it ends. They are lousy and the CUSTOMER SERVICE IS POOR. They have merged with Verizon and they are POOR as well by way of internet service so i would not dare get their cell phone service. The lady in technical support went in and changed my email after not being able to assist with sending a link to reset my password. Their system is lousy as well but it is the consumer problem. IN MY OPINION THEY SUCK.

No contraten con esta compañía No contraten con esta compañía, la calidad es nefasta, el servicio es negligente, llevan cobrándome 5 meses después de haberme dado de baja. Me pongo en contacto con ellos me atiende una tal Valentina y todavía me dice que tengo que pagar un importe extra por los equipos después de 5 meses. Actualmente me encuentro en varios procesos judiciales contra ellos. Ahorra tiempo dinero y energía es mi consejo. Si estás en el mismo caso denuncia a la OCU y organismos pertinentes

Have had a mobile hotspot with them for 3 years to use as a backup when my regular internet fails. In the aftermath of a winter storm was informed that they deprecated the SIM card for my svc so I would have to wait and go into a store to get a new SIM card. Talk about useless. Won’t be using their svc ever again.