Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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522 reviews
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Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.
SIMPLE Mobile (simplemobile.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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Worst customer service, and the worst service ever, I can’t believe I paid in advance my line till January so I dont have to worry about payments, however they shut my line down today I just spend over 2 hours on the phone and there’s nothing they can do apparently because the system shows them it’s active while I’m here not able to call or receive calls
By Johanna Rivera M.
IF I JUST CAN GIVE A BIG 0 STAR. WORSE COMPANY AND WHEN YOU TRY TO TRANSFER THEY WILL NOT RELEASE YOUR NUMBER
By Este ritmo se baila A.
they where to send me a SIM card free. to get my phone up dated. because they changed cell tower. I got a empty package. because I was sent a empty package. this is now my fault. it is not the customer fault. it is simple mobile fault. I was told nothing they can do. I am not buying it.need the phone for doctors and social security. now I don't trust them. will tell people not to buy this phone's. they don't do what they say. called 8 time's. hung up 3 times by managers. then told all of this at the end. I am done with thick heads. I have even asked about a extra month free no.
By Carol C.
Terrible service, I'm one of the frustrated customer.
By Jayaprakash T.
Hold your phone number hostage won't allow you to transfer the number. You have to have current service to transfer the number. You have to pay for one months service to get your phone number to transfer.
By Justin S.
Oh my god. I cannot even start to explain how bad this company is. Stupendously bad. Customer support and the web ordering system is a joke. First time in my life I placed and order, was charged for this order, and now no history of that order exists. Nobody can remove the charge and nobody can find my product and it is hard to communicate with customer service. Quitting these guys and will fight the charge with MasterCard. I never even got confirmation emails for order (which contain order Id). So, was charged money for nothing.
By RS J.
Trying to get them to unlock my phone as it's been 12 months. Was told last week that I am eligible to unlock and to expect it in 48 hours. 9 days later I call and they now tell me it will be another month. I was ultimately hung up on by customer service. Their website is a mess and won't show the status of the account. Don't go to them, use a more reputable company.
By Ken W.
Probably the worst customer service you can imagine, they cant access my account for 3 days in a row and they keep telling my they will transfer me to another department but it always disconnects!
By Dimitri
