Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.
SIMPLE Mobile (simplemobile.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 499 reviews with 1 star · Clear filters
Simple mobile is the worst. Their connection is so bad and customer service is so terrible. Did subscription with them and couldn't even load a photo, couldn't watch a video on my phone either. After being patient with their endless unsuccessful troubleshooting, I asked for a refund and they refused and instead went ahead to deduct more money from my card. Don't waste ur money and time on them. Worst service ever 😑 Wish I could give a 0 star.
By Tita B.
If I could possibly give simple mobile a negative one star -1, I would. Their service is absolute garbage, not only their phone service, but their customer service. And their rewards program is a scam.
By Jenny J.
I've had simple mobile for quit a few years now and the reception gets worse and worse as time goes on. Now I can't get service in my own place in the suburbs. Constantly am losing service all the time.
By Michael S.
Staff is not trained to handle tech issues very good terrible in fact... Other country service can't communicate well enough and always talk over you just like the Indian scammer sound (ironic?). Either stay da heck away!
By Chaf
Scam, very bad network and data , everything this company has done is wrong 😑 or bad . What a waste of money 💰. I recommend not to get this service.
By Alex
Worst customer service ever. Simple mobile just mess
By Abdivlog
This has to be the dubmbest phone service around. And no wonder its affilliated with the infamous DISHONEST bait and switch kings T-MOBILE. There is nothing simple about it except simply dumb.The app is hard to use! No payment methods found. There is a button for everything but a renewal of monthly payment. Customer service is based somewhere that you hear roosters crow in the background and rep. was totally lost about payment but the rep. needed all card info. Uh. Not gonna do. Simple Mobile's anthem should be circus music because its been carnavilized in all areas of service competency and decency.
By C. O.
Worst phone and customer service. Deactivated my phone and won’t work with me because I don’t know a code I never had to use. Had them for 6 years and no one will help. Go elsewhere!
By Lindsey
