silverrockinc.comReviews of silverrockinc.com

⭐ 1 Star This has been the worst company I have ever had to deal with. I have been fighting with SilverRock over a transmission issue with my 2020 Chevrolet Silverado, and the way this claim has been handled has been beyond frustrating. I filed a BBB complaint regarding my claim, and SilverRock responded on August 19, 2026, stating that the November 2024 claim documentation did not indicate transmission failure or report concerns related to the transmission. I have the actual November 2024 documentation, and that statement is simply not accurate. The documentation specifically states: “On test drive felt like Transmission had a shudder. Recommend transmission fluid service with shudder guard.” This was documented while my Vehicle Service Contract was active. Yet SilverRock’s BBB response claims there were no transmission-related concerns reported in the claim documentation. How can a company say there were no transmission concerns when the actual documentation specifically references a transmission shudder and recommends transmission-related service? As someone who works in customer experience leadership, I understand the importance of listening to customers, reviewing factual information, and taking accountability when something goes wrong. I would be ashamed to work for a company that appears more focused on protecting its bottom line than taking the time to review the facts and do what is right for the customer. This experience has completely destroyed my trust in SilverRock. I should not have to fight this hard to get a proper review of a claim and the documentation surrounding it. This has been the worst customer experience I have ever had with a company. I will never do business with SilverRock again, and I would never recommend them to anyone. I sincerely hope others think twice before trusting SilverRock with their vehicle coverage.

I purchased a warranty through caravana. It says 3 oil changes for up to a year. NO WHERE does it says there's a mileage cap. Just took my truck in and they say silver Rock won't cover it. Do not buy this policy unless you're aware that it's worthless after 15k miles. 5k miles per oil change.

PLEASE DO NOT USE THESE SCAM ARTIST!!!!! YOU ARE SIMPLY PUT DONATING YOUR HARD EARNED MONEY!!! THEY FIND ANY EXCUSE AND WILL NOT COVER ANYTHING!!!

They suck.They denied a cosmetic claim that was a dent which was on the vehicle when it was dropped off and was not disclosed.They called it normal wear and tear.USELESS100%

you don't have an option for zero stars, that's what this company deserves, it's not about approval for claim or disapproval, it's about the fact that people who are totally unprofessional and have no idea about cars say such nonsense that I'm ashamed to listen to it, I don't understand who even uses their services and pays for these stupid warranties stay away !

The level of incompetence I experienced with the company was astounding. The public has experienced an overall decline in customer service over the past couple of decades as company care less and invest less in the customer service experience but my experience with Silverrrock was an outlier even in the context. I purchased a vehicle with Carvana that had undisclosed body damage when we picked it up. They gave us a 60 days window for repairs they approved. They're contracted with SilverRock regrettably for this work. The first repair shop was a mobile company, so Silverock they wouldn't approve repairs because they didn't have a physical address. On to the 2nd. Silverrock wouldn't approve there payment method. The 3rd company they sent out denials as well stating the repairs weren't under warranty. I spend countless hours on the phone with them and Carvana trying to sort this out. The claims department sends out the denials by email and text. There were numerous claim submissions. When you call customer service they have no knowledge of these communications and are clueless frankly. When I most recently called I was told the repairs were approved, the same estimate that was previously denied. It was approved the DAY before the 60 days expiration from Carvana and they didn't communicate the approval to me. They said it was sent to the repair shop. Now I have to struggle to get Carvana to extend the approval because of this incompetence. There is no continuity, obvious no documentation, between the claims department and the customer service reps. But you can't speak with the claims department. Dreadful unprofessional with many individuals who don't have the capacity to put themselves in the customers position, never mind comprehend how one department could be sending out communication that the front line people have no knowledge of. A total circus act.

They approved me having replacement keys ordered since the ones I received with the car (from Carvana) weren't correct. They then gave me a whole runaround and denied my claim saying that the right people didn't provide verification before the order was placed. They made no distinction as to what process I had to follow. Only informing me afterwards that I'd been rejected and there's nothing that can be done. Bunch of snakes.

I strongly recommend avoiding SilverRock, especially if you own a Tesla. SilverRock administers both CarvanaCare and Carvana’s limited warranty, but in my experience, it could not provide the most basic support needed to complete an approved repair. My Carvana vehicle arrived with significant undisclosed paint damage. While I was still within Carvana’s return window, SilverRock “approved” an estimate to repair it. However, no repair facility I contacted was willing to accept SilverRock’s unusual WEX payment method. SilverRock allowed the process to drag on until my return window expired, leaving the damage unrepaired. The regular service partner SilverRock initially sent me to said it could not work on Teslas because it was not Tesla-certified. SilverRock then repeatedly described its authorization to use another facility as a “one-time waiver,” as though it were doing me a special favor. A waiver should not have been necessary simply because SilverRock referred me to a provider that was not qualified to work on my vehicle. SilverRock also told me that Tesla would work with them. In reality, the manager of a Tesla Collision Center communicated they had previously tried doing business with SilverRock but no longer did so. SilverRock could not positively identify a single Tesla or Tesla-certified collision center that was actually willing to do business with them and accept its payment process. I followed every instruction, obtained the waiver SilverRock required, and spent considerable time taking the vehicle in and obtaining estimates. Its representatives simply repeated the same scripted responses, even though those statements did not match what the repair facilities were telling me and did nothing to solve the problem. When I asked to speak with a manager, I was told none were available. SilverRock can apparently approve a repair on paper, but that approval is worthless if no qualified repair facility will accept its payment method and SilverRock cannot identify a provider that will. Coverage that cannot actually be used is no real coverage at all. Based on my experience, do not rely on SilverRock—particularly if you own a Tesla. Save yourself the wasted time, frustration, and endless runaround. Don’t waste your money.