Contacting service for help
The instructions were understandable, but I had a problem with over screwing the hardware. Because the item is made of particle board the hole fell apart. I have been trying to get in touch with your service department for a replacement part, but a male voicemail repeats itself three times. After the third attempt a female voicemail answer, states she didn't understand what I said and hang up. I tried this several times at different hours of the day. How can I request just the replacement part.
By Ms A.
Response from SICOTAS· Aug 29, 2024
Dear Ann, We sincerely apologize for the inconvenience you’ve experienced. We are more than happy to arrange a replacement for you. To expedite the process, please provide us with the order number or tracking number by sending the details to our email address at [email protected]. This will help us process your replacement more swiftly. We look forward to your response. Best regards, Sarah.Lee SICOTAS Team