Interested concept - poorly executed
Beware of the followers fees, they will catch you out if you "unfollow" and "refollow" causing you to pay double. The method by which they are calculated is also flawed especially if you've followed "pump" coins - DYOR. I highlighted this to the Dev team who said they'd potentially add a warning and refund the excess fees. Unfortunately they decided to later retract this gesture of goodwill with no explanation. Exceptionally poor business practice for small, short term gains. Platform also lags and locks-out during busy periods. I'd find a more reliable platform with better vision for the future.
By Joe D.
Response from Shrimpy· Dec 12, 2021
Hello there! I do apologize for the delayed response here, we only recently "claimed" our Trustpilot account but I did still want to reach out to you. First of all, thank you for your review of our site. Your concerns that you raise here are valid! We have implemented a warning sign now that you had suggested in your ticket to us recently to hopefully avoid these issues with other users in the future. As far as your refund I went back to find the ticket that you discussed this in. I was unfortunately unable to find anywhere that a refund was promised but rather that the support agent would submit the request for you. It does seem like there was a significant miscommunication regarding the whole situation though and for that I do sincerely apologize. As stated before, many updates have been made since your review and we are so happy to see that you have stuck around as a customer. I want to thank you again for your honest review as it is the best way for us to improve as a company.