TerrainReviews of shopterrain.com

Ordered flowers for my mom for Mother's Day. The total was $130 including "overnight delivery." They were delivered 2 days early and had shipped 2 days previously. They arrived wilted, sad-looking, and looked nothing like the bouquet I had ordered. I contacted customer service, which refunded me immediately and said I didn't need to return them (because they are dead flowers). Then received an email saying they needed to receive the refund within 30 days or I would be charged again. I followed up to inform them that this was conflicting with the phone call I had. They insist I return them "as the item still holds value for the company." So, not only have they ruined her Mother's Day, I now have to call my mom and ask her to fish dead flowers out of the trash, package them up, and ship them back. 0/1000 to not recommend. Trash product, horrible service.

Totally unresponsive customer service. My order came 10 days late and I asked for a refund, no response even after 3 emails. I will not shop here again.

Spent hundreds of dollars on lights and strands last winter. Finally set them all up yesterday for the holidays and two lights flat out don’t work. CS response after i sent a short,,pleasant email asking them to replace? They will do nothing as it’s outside their 30 day window. Absolutely ridiculous and utterly disappointing. In this day and age CS is EVERYTHING and with so many shopping options, they shot themselves in the foot. F- to Terrain, I won’t shop there again - even though I had more of the lights and strands for my office quite literally in my shopping cart and ready to order.

I wish I had seen the complaints about this company before I placed my order. This company's customer service is total crap, and they lie to you. 1. I called to cancel the order, because as someone else mentioned I kept getting charged and refunded every 5 days or so. However, the item had not shipped. It was an accounting nightmare to have this happen all month long. 2. I got confirmation over the phone that the order was cancelled. I called my bank to put a stop order on the payment just in case I was charged again. My bank said they could see a refund and didn't want to mess anything up with the refund. They suggested I wait 24hrs. I did; sure enough, the following day, I received another charge on my account for the item. The refund was gone. I went to look to see if the item had shipped, and the item still said "processing." 3. I called my bank again, and this time, I put in a stop payment on the order. The payment dropped after 3 days. 2 days after the stop payment was put in place their customer service decides they are going to go out of their way to email me because they couldn't charge me anymore. I got an email saying that the order couldn't be canceled, because the shoes had already shipped at the time I canceled and was sent a tracking number. I looked at the tracking number, and the shoes had not shipped. Only the label was created. 4. I thought, I'll give them the benefit of the doubt and check to see if the item had in fact shipped. I looked the following day, and the shipping status of the item had not changed. I could also see that the label wasn't created until 2 days AFTER the stop payment. So, they could have canceled the shoes, because they in fact had not even attempted to ship until AFTER they weren't able to charge me. 5. It's been a week since the shipping label was created, and the item still has not updated from label created, AND guess what? Terrain did a work around and charged my bank account via a different method. They lied about being able to cancel the order. It was not in route to me at the time of my cancelation, and there is proof. They just stated that so they could get paid. I'm not going to be charged a ridiculous amount of money for one item that I will never receive. No amount of sending me coupons, which I haven't used, is going to get me to ever shop here again or forget the terrible customer service.

I ordered two teak patio chairs from terrain. They arrived in pieces in a ripped up, tattered box. So poorly packed that I knew before opening it that they were smashed up. Then customer service was a nightmare. Had to call 3 times for clarification on exchange. I got email saying they had charged me $44.09 for the exchange for my broken chairs…whaaat?! Had to call back AGAIN to make sure that wasn’t going to happen. I still really want the chairs. Waiting on the email for new exchanged chairs to arrive. Hope summer won’t be over before they show up. What an absolute headache. Ugh!!!

Ordered 4 pots from this company (and I spoke to a customer service rep) who assured me that they all would ship on the same date. Today, 3 arrived with no explanation. Then after I received them, I receive an email saying they've shipped one separately. And that one shipped prior but via the US mail!!! This company does not sell inexpensive merchandise so I would expect all the pots would ship via the same carrier On Trac (and we pay for the shipping too).

I ordered a large (20") hanging sphere in September, 2021. In March, 2022, I received at 17" sphere. Am I happy? No. Do I want to wait another 6 months to possibly get the correct size sphere? No! I did receive updates that the product was (once again) not coming on time. After 4 months I contacted customer service and received a meaningless reply that backorder dates were not guaranteed. My suggestion is to never use this company. I posted a review which did not show up on their website. I wondered why no items on their website have ever been rated, now I know. They don't post the reviews!!!!!!

I'm appalled by the horrid customer service I've received from Terrain. Their prices are some of the highest in retail, yet their service is tragic garbage. Not only do they use LaserShip to ship packages (LaserShip is the bottom-of-the-barrel package-delivery service widely known to steal far more packages than they deliver), but every time I request assistance from their help e-mail address, I get some dimwit in India that can't string together a full sentence in English. I became so frustrated yesterday that I cancelled an order worth hundreds of dollars because the thought of having to deal with these people again was too much. Of course, since Terrain's parent company is Anthropologie and Anthro is all these bad things and more, what did I expect? Just inexcusable, though, for the prices they charge.