SHOPPINKPLASTICReviews of shoppinkplastic.com

Response from SHOPPINKPLASTIC· Oct 5, 2022

Hello, We're sorry you seem to have had a bad experience with us. However, we have never, and will never be a scam. We have thousands of customer tags, proving that we have many satisfied customers. We have never denied any customer a refund, unless the order was already in transit. In which, we provide them with return instructions. So we can provide a refund when the item is back in our possession. 90% of our items are ready to ship, but we do have a few items that are preorder and take 3 to 4 weeks. Which sounds like what you probably ordered. I have tried to search your name in our system, and don't see any order information which your first and last name in our database. We'd love to help you resolve this issue, please email [email protected]. UPDATE: It's been a few days and we still haven't received an email from you regarding a refund request. We would love to resolve this issue for you as soon as possible. But as mentioned, we can not find any order information with your first or last name. We are starting to think you may not have placed an order on this site. Please email us when time permits.

Response from SHOPPINKPLASTIC· Oct 1, 2022

We thank you for your feedback. However, there seems to have been some miscommunication. You used a gift-card credit ( after an exchange from a previous order) to purchase a new item. We did make a mistake, and sent you the wrong size. We sent you a return label right away. Also, we issued a refund immediately. But because you purchased with a gift-card, it was sent back to the card. You then sent us several emails, under the same email thread, before our regular response time was finished. Which as we state in our automatic message, causes the emails to sometimes go to spam. You requested that the money was refunded not to the giftcard used, but directly to your card. We never refused to refund you or stopped answering your emails. With that being said we responded within our response timeframe, and provided you a refund directly to your card. In fact, you received a refund and response before you wrote this review.

Response from SHOPPINKPLASTIC· Oct 1, 2022

Hello, We're sorry you had a bad experience with us. However, you ordered our Emily Dress, which is one of our most popular items. The item is exactly as advertised and detailed in the items description. We have also have several hundred customer tags in this particular item, verifying our advertisement. You did ask us for a return, in which we provided you with return instructions. As stated in our policy on our website, we provide returns in the form of store credit. This policy is on our website with its on dedicated page, again under every item's description, and at checkout where you agreed to our terms. We believe its important to abide by our policies for each and every customer.

Response from SHOPPINKPLASTIC· Apr 20, 2022

Hello, We sincerely Apologize for any inconvenience you may have experienced. We do want to note that we have only received two emails during late evening (5:25pm) on April 12th which we did respond to the following business day despite our policy which states that customers can expect a 24-48 hour response time. There is also an automated email that is sent to all customers after checkout to make sure our policies are clearly understood. Our records indicate you were helped by our customer service team within our response time window after every email received, in addition we have also given instructions on how to place an express order through our site which has still not been purchased at this time. We have also even offered you a refund for your purchase within 24 hours of receiving your follow up email. We urge customers to comply with the standard policies in place so that we can effectively provide adequate service. Without any shipping upgrade purchased there is not much we can do. Furthermore our policy states that ALL inquiries regarding existing orders should be handled via email. Contacting us via social media is ineffective as it goes against our policy and slows down our entire team.  As we are a small company we are working diligently to cater to all customer questions / concerns in a timely manner so contacting us through our customer service email [email protected] is the only way to receive adequate service. We value the feedback you’ve given and we hope to have cleared up any confusion. Thank you for your time UPDATED REPLY: We just want to respond to your update, since there still seems to be miscommunication regarding your order that was refunded last month. That is correct ,we did respond to you after your initial review was made, but it was within 24 hours of your first email. In fact, we asked why you prematurely provided us with a 1 star rating since you didn’t wait 24 hours for us to respond. As established on our website, we are a small company, we do our best to get to everyone before 24 hours. But we do believe our policy of 24-48 hours is pretty reasonable, given our size. As we mentioned in the previous response. Your order was on hold because you told us you wanted to order express, we provided you with instruction (twice), and you never purchased. Unfortunately, you were not satisfied with the our standard policies and customer service. With that being said out of courtesy, we offered to fully refund you that same day. Which you accepted and we processed. Its very important to read our policies before placing your order to make sure there isn’t any confusion. We do appreciate your feedback, regardless of its mendaciousness. Thank you