Owner of @bigmarvskicks - Marvin Davis : Sent Defective Shoes, Failed Repair Resolution, Current Has the Possession of the Shoes and Still Withholding My Refund.
On 04/15/2026, I purchased a pair of Brand New Air Jordan 5 Doernbecher (Size 12) from Marvin Davis/Big Marvs Kicks LLC through his website. The shoes were delivered on 04/18/2026. Initially, the shoes appeared acceptable, and I prematurely informed the seller that everything looked good. However, later that same day, during a more thorough inspection, I discovered a significant defect on the left shoe: sole separation. Part of the midsole had detached from the outsole, and with only light fingertip contact, the separation would open into a noticeable gap. At the time, I did not believe the seller intentionally sold me a defective product, as the flaw was not immediately obvious and required close inspection to identify. However, after I brought the issue to his attention and provided detailed photographs and video evidence, he suggested that I may have caused or worsened the damage. I strongly dispute that claim. The defect was already present when the shoes arrived. My photos and videos merely demonstrated the existing condition using minimal pressure; they did not create or worsen the separation. After discussing the matter through Instagram direct messages, we agreed on a resolution. I initially requested either a full refund upon return or a substantial partial refund to cover professional repairs. Instead, Marvin Davis proposed sending the shoes to a restoration business he trusted, SNKRR BAR in Memphis, Tennessee. He assured me that if the repair could not be completed, he would refund my purchase. Relying on those representations, I agreed. He provided a prepaid UPS shipping label, and I shipped the shoes to SNKRR BAR at his direction. The package was delivered on 04/28/2026 and signed for by Coleman. Approximately two weeks later, I followed up for an update. Marvin Davis informed me that the shoes could not be repaired and would instead be returned to him. I then requested the refund he had previously promised if the restoration was unsuccessful. After that point, communication became increasingly limited, and no refund was issued. The seller has since regained possession of the shoes, yet I have neither the shoes nor my money. Because the agreed resolution failed and the promised refund was not provided, I opened a PayPal Significantly Not As Described (SNAD) dispute on 05/21/2026. Unfortunately, the claim was later closed because more than 30 days had passed since the original payment date. Looking back, I should have opened a SNAD claim immediately upon discovering the defect instead of attempting to resolve the matter privately. I chose to act in good faith and trusted the seller's assurances that the issue would be resolved. Throughout the process, communication was difficult. Most communication occurred through Instagram DMs, phone calls were generally not returned, and emails often went unanswered. I routinely had to initiate follow-up requests for updates. I also later learned of allegations posted online by others describing disputes involving this seller, information I wish I had discovered before making my purchase. Additionally, during our initial transaction discussions, the seller preferred payment through Zelle rather than a payment method offering buyer protections. I instead insisted on paying by credit card and covering any associated processing fees. I followed every instruction provided by the seller, shipped the shoes exactly where he requested, cooperated with his preferred repair process, and exercised considerable patience while waiting for updates and a resolution. The repair attempt was unsuccessful, the shoes were returned to the seller, and despite prior assurances, no refund has been issued. My position remains straightforward: the seller has possession of the shoes, I do not have possession of the shoes, and I have not received the refund that was promised after the repair attempt failed.
By Citizen F.