Custodio service bad when i call 20…
Custodio service bad when i call 20 minsts waiting .bad company
By Amc J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
159 reviews
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Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
Shop Hobbylobby (shop.hobbylobby.com) has 159 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 74 reviews with 1 star · Clear filters
Custodio service bad when i call 20 minsts waiting .bad company
By Amc J.
Received damaged items. No one answers the phone @ 1-800-888-0321. I need a credit or replacement for these items.
By Maryann R.
I I understand that online orders are taking longer now, but there is no excuse for ignoring a customer email inquiry, made multiple times. Interesting, after this I received a refund from PayPal, no explanation from Hobby Lobby. Satisfied
By Oma
i've always had terrible experiences at Hobby Lobby! Stay away!
By Tom S.
I bought some paint no tag brought another one same brand one matte one gloss manger Michael at Clinton Hwy in Knox Tenn was asked if he knew price ,if the same he said no different price REAL RUDE kepted walking NO HELP AT ALL we are going to Joanna Fabric know after spending 100.00 SO SAD ACROSS TOWN WE GO
By Edie Gross. N.
I would give zero stars if I could. Frame glass is broken and unusable and I can’t return?! First and last time shopping here.
By Desiree
Need to make a return for broken merchandise ordered online. Have emailed customer service several times no response. Store will not accept return and online phone number is not accepting calls. They also will not answer emails!!! I just want a refund for broken item sent to me!
By Btowngal
Terrible. I ordered a puzzle and received an entirely different puzzle. There is no way to return it without my paying to return it. Upon opening it, we found the box had only been fake glued-sealed together and the pieces were loose inside, not bagged as in a new puzzle. There were many pieces already put together! Obviously USED! Also... Who knows if all pieces are there!? I will never order from hobby lobby again.
By Chris G.