Several strong recommendations
Several strong recommendations
By Mark P.
Response from Shoely· Nov 27, 2023
Thanks Mark, our pleasure to support you! 🙏
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
142 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shoely is your personalized online shoe store, using the power of 3D technology to deliver insanely comfortable shoes for running, walking, working, hiking and any other way you move.
Shoely (shoely.com) has 142 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 121 reviews with 5 stars · Clear filters
Several strong recommendations
By Mark P.
Response from Shoely· Nov 27, 2023
Thanks Mark, our pleasure to support you! 🙏
I got a custom foot scan at the NYC marathon expo, and wasn’t entirely sure what to expect. The personal fit profile video blew me away with what they were able to capture and analyze with just an iPhone scan! I have to admit I was a bit skeptical of the lack of choosing shoe sizes yourself, and my heart dropped a bit when I got my first pair and they were a half a size bigger than what I’m used to. But once I put them on, I realized they got it exactly right. It was a model that apparently runs a bit small, but I would’ve gotten my normal size if choosing for myself. Because of the sizing up and the custom insoles, they felt great right out of the box! The insoles are great, the whole service is really fantastic. Highly recommend!
By Wei
Response from Shoely· Nov 25, 2023
Thanks so much for sharing, Wei, and we're so glad you're loving your new shoes. Honored to get to support you!! 🙏
Personalized assessment delivered via e-mail video is a very nice offering. For me, it made for a compelling justification for trying a pair of shoes with the custom inserts. The delivery was quick and my shoes feel great so far. I haven’t taken them for an inaugural run, but the fit is perfect. Overall, a great value and again, really appreciate the personalization and customization!
By Tonya
Response from Shoely· Nov 24, 2023
Thanks so much for sharing, Tonya! We're thrilled to help and please keep us posted as you get some miles on those new shoes! 😀
Great Customer support when I had a problem to resolve
By Richard B.
Response from Shoely· Nov 19, 2023
Always our pleasure to help, Richard! 😀
Great explanations throughout video, easily understood, and looks like it is a long-term much better deal than my VIP membership at RoadrunnerSports.
By Jared L.
Response from Shoely· Nov 18, 2023
Thanks Jared, honored to have you on board! 🙏
After little wear in, the Shoely has completely changed the load on my foot. Nowadays I am able to extend my runs by 30%, as my feet get fatigued much later. Great product.
By Mr. R.
Response from Shoely· Nov 14, 2023
Thanks for sharing and glad we could support you!
I almost picked the wrong size shoe but the experts at Shoely notified me and corrected my issue. Buying shoes from Shoely is very helpful.
By Andres A.
Response from Shoely· Nov 14, 2023
Our pleasure to help, Andres! 👍
Great outfit very easy to work with. I thought I would never see this in my lifetime, but I do not even want to takeoff. My shoes They are very very comfortable. I have spent a fortune on inserts in gizmos that did not work. This is great. Thank you so much.
By Dennis D.
Response from Shoely· Nov 7, 2023
Absolutely our pleasure to support you, Dennis. Thanks so much for sharing. 🙏