Shoe CarnivalReviews of shoecarnival.com

I ordered two pairs of sandals, and one of them arrived in a different size from what I ordered. I tried writing to their customer support twice (they claim that they will get back to you in 24 hours, but I never got any response to either email, other than a general notice that they had received it), as well as calling their customer support phone number. I was kept on hold for so long every time I called that I ended up hanging up because I had to take care of other things. Normally, I would just return the shoe and order it in the correct size from a different website. This is a shoe I have had in the past and it was great — unfortunately one of the straps broke because I packed it very poorly in a suitcase. So I knew my size and the quality of the shoe, and just needed to find a way to obtain it. However, the company has a $6 return shipping fee, which would make the shoe's cost go up by at least 25%... definitely a disappointment given that I was simply looking to get a decent quality shoe at a relatively inexpensive price! Over all, this whole situation is a bit ridiculous, since, as far as I can tell from the "customer service" I received, there might very well be none!!! It seems like they just set up an email and phone number, but with no one on the other end who can actually respond.

This company is terrible! Do not waste your time. Total lack of customer service. I ordered 2 pairs of shoes, one for myself and one for my husband. We got the notification that his shoes had shipped and mine had not. I called to cancel my shoes because I had found something else I liked, and left his order in place since it already shipped. On the call with the customer service agent I was told that she was unable to cancel the order herself but would find help to cancel since my shoes had not yet shipped. In the process of her “finding help” my shoes mysteriously were processed for shipping and ready to ship so she could no longer cancel the order... convenient for them right? However, I said well it still has not shipped so please cancel it and she told me she could not. So I asked to speak to a supervisor and she put me on hold and I waited to speak to the supervisor.... 5 min later the supervisor gets on the line and proceeds to tell me that the customer service agents don’t have the information that he does... that my shoes have intact shipped and he could not help me in anyway. Proceeds to put the blame on UPS for not updating their system and that’s why I didn’t receive the shipping notice for my shoes.... which makes 0 sense since the shipping email comes FROM SHOE CARNIVAL!!! And how funny that a customer service agent can’t see the customers real order??!! Yeah that’s a load of crap.... useless people! They don’t have customer service they have crooks in cubicals. Do not waste your money on these people! Now have to return them once they come.

this has been the worst experience of my 26 years of living. I have never encountered a place that charges you then takes another $156 dollars days later then taken $20 MORE dollars later???? I would give no stars if possible I wish i would have read reviews before my order.

I ordered 3 pairs of the same shoes(different sizes) I needed them for my Daughter,Husband,and Myself by a certain time,the delivery date was the exact day we needed them so I new we possibly was going to recieve them a day b4 or day after,no I got my shoes first,4 days after the delivery date,and 12 days after placing the order,when tracking the order,it showed my daughter shoes were going to arrive first,which her shoes delivered 3 days after mine did,15 days after placing the order,and it never did come to our home like my husband's and mine did,instead I had to pick hers up from the post office.. My husband's shoes arrived the day b4 my daughters did,the box all tore up.. when I received my shoes,They looked really cheap,with creases on the top of the shoe,you can see the glue on the bottom of the shoes. I disliked how they all came way later then mentioned and all different dates,and they look cheap.. will most likely never order from here again.

If you wear wide and EEEE wide beware. Shoe Carnival doesn't like honoring the buy one get one 50% off on wide shoes for Men. What they will do is purposely put only one pair on the shelves so you can't get the second pair for 50% off. Soon as you purchase your shoes and leave the store they will get stock from the back and put second pair they didn't have on the showroom floor. Snakes

I WILL NEVER ORDER FROM SHOE CARNIVAL EVER AGAIN. I ordered 4 pair of Nike Slides but only received three. After being on hold for almost 2 hours I was informed that I have to wait 15 days for my re-shipment order to be even processed however SHOE CARNIVAL got their money in full. Why do I have to wait? Y’all didn’t wait to take your money out my account🤬🤬NEVER WILL THEY GET ANOTHER PENNY FROM ME; ALSO STOP SENDING ME TEXTS UNTIL I GET MY ITEMS SCREW YOU SHOE CARNIVAL SCREW YOU

I took my granddaughter to your store in St George, UT. My son need a bathroom which you would not provide so he went next door to Kolh's .On way to check out i told a employee that i was upset that you can take our money but you cant provide a simple service of a bathroom and i would appreciate if he would pass that up to management. He immediately turned on me. Obviously he would not pass it on so i asked the teller to pass my view onto management. The teller said that he agreed. Immediately the previous man came came to me like a rabid dog making threats, kicking me out of the store, trespassing, would call the cops. He worked himself into a frizzy. He represents YOU ?

I ordered 2 pairs of shoes on May 21st, Was told I would receive them May 23rd, it is now JUNE 2nd and I still haven't got them. Between Shoe carnival. FedEx and USPS this has been a very bad buying experience, one I will not go through with them again.