ShipwireReviews of shipwire.com

Shipwire is a terrible company. They operated well until Ingram Micro took them over. In the last 18 months we have seen them move our warehouse twice taking us offline for weeks at a time. We get out of stocks all the time as their systems to not synch correctly to update inventory. They continue to charge us storage for inventory at a warehouse we do not use. When we question it it takes 4/6 weeks to get a refund and many emails chasing them up. They have cost us thousands of dollars in lost revenue, terrible customer reviews and hours of wasted time. I am happy to post examples of how they behave should anyone like to see them as an example of a very terrible 3PL provider. Avoid them at all costs!!!!

Eu gostaria de solicitar o encerramento do meu cadastro

Shipwire has changed their policy and charging me unfairly while holding my inventory hostage. I have been doing business since 2015. Until a couple of months ago they used to charge a "long term storage fee" - An extra fee charged for storing any inventory that is at their warehouse for more than 6 months at a penalty charge and any inventory over 12 months has a much higher charge. This used to be calculated and charged at two times during the year - March and September. All of a sudden they are now charging this fee every month. As a result I had to pay this exorbitant fee in both March 2020 and April 2020 and will be liable to pay it every month. They have changed their policy after they have received all my inventory and as a result I have no choice but to pay this fees. If they had said this change will apply to inventory sent after they changed their policy then I would have no problem. I now have to destroy all my existing inventory because i can't afford this new fee. In addition now they are saying I will have to pay for disposing all my inventory and they will only carry out this disposal after i have paid this long term fee. This is highly unfair and since they are not resolving this and I will be liable to pay this long term fee every month.

1. incorrect inventory displayed even after we file cases for stock counts 2. SLAs not met on pretty much anything

Steer clear of Shipwire - lost inventory, unhelpful outsourced customer service, damaged shipments, delayed receiving, constant issues. Outrageously expensive storage fees - do yourself a favor and find a different 3PL.

I agree with the reviewers who have rated this company very poor. I am a small independent business and Shipwire has lost me thousands of dollars worth of goods and literally dozens of hours trying to sort out mistakes on their part, missed inventory, lost inventory, etc. They take days a time to reply to urgent queries. Please take the time to look elsewhere for your fulfilment needs!

PLEASE!! do not use Shipwire! Please be aware that the positive reviews that were recently posted appear to be fake and are stacked on top of real reviews. This company is at best terribly disorganized and will lose your inventory and charge you for services not rendered. This company at worst is dishonest and kind of a scam. It's true they offer real storage and shipping services, but it seems that all their hidden policies and ) customer service allows them to do anything they want once they possess your inventory. You literally lose all control over your products. This also subjects you to their billing which can include all kinds of hidden fees. As previous reviewers have mentioned, you cannot get anyone to actually help you. This company was good about 8 years ago and then slowly seemed to degrade over time. Our company has been trying to close our account, and retrieve inventory for months with 0 results. Unfortunately it seems like a positive experience with this company may be impossible at this point. I have dealt with other 3rd party shippers and can truly say these guys are by far the worst!!

Our most popular product suddenly disappeared from our stock, and we're not being given any solid information or timeline for what they'll be doing to locate our lost stock. Not possible to speak to anyone that's actually on site at the warehouse where our stock went missing, and it sounds like customer service can't effectively get in touch with them either. We're now left with backorders (and no way to fulfill them in any sort of timely manner), plus a loss of sales. Customer service has been polite but completely ineffective. Icing on the cake is that every time we call to follow up, our customer service representative's phone has a problem where we can't hear her for lengths at a time, and she is constantly having to repeat herself while we try to piece together what she's saying. Extremely frustrating. The whole process has been annoying and frustrating, and this is our third day dealing with it with no results to speak of. Our first attempt at contacting customer service to report the issue, we were given a case number and never received a response back; we called to follow up ourselves, and they couldn't even find that case number. So we started again and are assured we will be updated whenever they have any information, but there's never any information for them to give. All we want to hear is an explanation of what they're doing to locate our lost products, but as customer service seems to be unable to reach the warehouse even themselves (or if they are they're not receiving any meaningful response to share with us), we are at a standstill. They keep assuring us that they will "continue" to look for our missing products, but there is no indication that any actual attempts have been made to look in the first place. Customer service supervisor's response is to refer us to their 1.5% inventory shrinkage allowance in their TOS (though the quantity we're missing is more than 1.5%) and to suggest that we send them MORE stock so they can continue to fulfill the backorders and future orders. Total nightmare. Shipwire had better service before they were bought by IngramMicro. We've been using them for several years; their prices have gone up and their service has gotten worse. This isn't the first time we've had stock go missing, nor the second, but this is the first time we've been so dissatisfied with the lack of communication around the actions being taken to resolve this problem. Very disappointing.