Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
693 reviews
ShipStationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom
ShipStation (shipstation.com) has 693 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 297 reviews with 5 stars · Clear filters
easy to use, not glitchy
By Colleen
Response from ShipStation· Jun 18, 2025
Thanks so much for the great review! We’re glad to hear ShipStation has been easy to use and running smoothly for you—that’s exactly what we aim for. If there’s ever anything we can do to help, don’t hesitate to reach out! - Hunter
Excellent Service!
By Carmine
Response from ShipStation· Jun 6, 2025
Thanks so much for the glowing review! We're glad to hear you're enjoying the service. If there’s ever anything you need, we’re always here to help! - Hunter
Easy to use with analytic tools and great support
By Oscar D.
Response from ShipStation· Jun 6, 2025
Thanks so much for the kind words! We're thrilled to hear that you find ShipStation easy to use and that the analytics and support have been helpful. If there’s ever anything else we can do for you, don’t hesitate to reach out—we’re always happy to help! - Hunter
Easy to work with.
By there
Response from ShipStation· Jun 4, 2025
Thank you so much for the kind words! We're thrilled to hear that ShipStation has been easy to work with—we work hard to keep things simple and efficient for our users. If there’s ever anything you need, don’t hesitate to reach out. We’re always happy to help! - Hunter
Efficient. Positive customer service.
By customer
Response from ShipStation· May 27, 2025
Thanks so much for the kind words! 🌟 We're thrilled to hear you've had an efficient experience and that our customer service left a positive impression. If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help! - Hunter
It’s very good for shipping. Simple and quick
By Bob W.
Response from ShipStation· May 19, 2025
Thanks so much for the great review! We're thrilled to hear that you find ShipStation simple, quick, and effective for shipping. If there’s ever anything we can do to support you further, don’t hesitate to reach out—we’re always happy to help! - Hunter
We use ShipStation for our WooCommerce website, and it has served us well for the past 5 years. The shipping rates offered are excellent, and the ShipStation interface is also, in my opinion, better than other ones we have tested, including Shippo and ShippingEasy. In the few times we have contacted customer support, they have been very responsive and actually addressed our concerns in a meaningful way. I would easily recommend it to anyone in need of a shipping platform.
By Nick
Response from ShipStation· May 13, 2025
Thank you for your thoughtful feedback—we really appreciate you taking the time to share your experience. We understand how important live checkout rates can be for managing customer expectations and providing a seamless experience at checkout. At this time, live rates at checkout are only supported with select platforms—Shopify, BigCommerce, Magento, and Wix. We know this can be limiting, and we appreciate your patience as we continue to improve our integrations and feature offerings. We also hear your concerns around the recent pricing changes related to API access. We understand that pricing updates can have a real impact, and we never take those decisions lightly. These changes reflect ongoing investments we’re making to improve platform speed, reliability, and carrier support for all merchants. That said, we know every business is unique. If you're open to it, we’d love to connect directly to better understand your needs and explore possible solutions—whether that’s finding a better fit within ShipStation or discussing API-first alternatives like ShipEngine. A member of our team will be reaching out to the email on your account soon. We hope to connect with you! - Hunter
It was easy to update my account
By customer
Response from ShipStation· May 13, 2025
Thanks for the 5-star review! We're glad to hear that updating your account was a smooth and easy process. If you ever need help with anything else, don’t hesitate to reach out—we’re always happy to assist! - Hunter
