Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 645 reviews with 5 stars · Clear filters
Excellent experience from customer service, packaging of glass framed watercolors, and delivery.
By Renee
Response from Ship Smart Inc.· May 7, 2015
Thank you for the review Renee, I am glad you had a good experience using our service and I am looking forward to your next move with Ship Smart. Next time you use our service let us know and we will give you a customer loyalty discount.
I had a small shipment of family heirlooms to ship across the country. Ship Smart was professional, friendly and very helpful from beginning to end.
By Donna N.
Response from Ship Smart Inc.· May 7, 2015
Hi Donna thanks for the business, we really appreciate the review. Next time you have a move let us know and we will give you a customer loyalty discount.
I have used Ship Smart in the past and received excellent and affordable service. My parents are in the process of moving across the country and needed assistance with moving, I suggested to them to use Ship Smart and it was a smart decision to do! In addition, all of the employees, from estimating quotes (all via email, even to sign for the docs) to the pick up and delivery, they all have been AMAZING and TRUSTWORTHY. They are quick and very helpful to meet your needs. Ship Smart really helped my parents with their last minute move and made it less stressful during that time. We will definitely use them again and recommend to family and friends.
By Carla
This was my first experience in shipping one item across the country. My husband was in the military and I moved many times. This experience would be new and I was slightly apprehensive. Too my surprise I received the best move of all the moves. Everyone did their job in a professional and confident manner. The move was superb from start to finish. I would you Ship Smart,Inc. again and intend everyone how great they are.
By Althea
Had a great experience from start to finish. HIghly recommend Ship Smart to anyone looking to ship furniture. Furniture was packed and grated. Arrived in perfect condition. Employees were tops in customer service. They did what they said they were going to do.
By Jill
I would highly recommend this service for small shipping needs, my shipment arrived on time, the price quoted never changed and the employees were knowledgeable and polite.
By Murphy
WE USED SHIP SMART RECENTLY. THEY DID EVERYTHING WE ASKED OF THEM PERFECTLY.
By Walter
"Used ShipSmart to move cross country. Perfect for anyone who maybe doesn't have much stuff and doesn't want to move themselves. They cleared out our apartment and delivered to our new home just a couple weeks later. Everything was packaged very secure and custom crates were built around everything! Awesome service at a very fair price!"
By Andy W.
