Satisfactory
Very well packed. Good service. Rather expensive.
By Earl James D.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 51 reviews with 4 stars · Clear filters
Very well packed. Good service. Rather expensive.
By Earl James D.
The packing job was well done but the shipment took much longer to receive than I was told by Ship Mart personnel.
By Maria D.
Excellent packing, customer service was very good. Pick up was fine, notification of delivery didn't happen, good thing I was home.
By Doreen
It was not too expensive, however I expected my furniture to arrive clean. My sofa and love seat had candy behind the pillows, popcorn too and in general it was dirty..
By Joe from T.
Very professional, they did a wonderful job.
By Elizabeth
I didn't shop around much and the price seemed high but no complaints about service. Called to see where the 3 x 4 painting was a few days after it was scheduled to arrive and got an immediate and sound explanation.
By JEAN D.
The quote was double from nine hundred. They brought it down a couple hundred dollars. The creating was excellent and arrived undamaged. Good communication. Friendly just the quoting.....thumbs up. Do recommend ship smart service.
By Todd
all went well and fast delivery ... only had two spots on some furniture where the paint was rub off in shpiping!
By Mark