Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
ShipHeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 454 reviews with 5 stars · Clear filters
Support team is awesome and responsive.
By Noah R.
Response from ShipHero· Nov 30, 2023
We appreciate the positive feedback on our Support Team! We will pass along the kind words. Thank you for staying with us, Noah!
Carlos was incredibly helpful. He even responded during the weekend to promptly resolve the issue. Our customer is now happy, and we greatly rely on service like ShipHero.
By MY I.
Response from ShipHero· Nov 28, 2023
Thank you for taking the time to leave this positive review. We are happy to hear that Carlos provided such helpful and prompt service, going above and beyond to resolve your issue in a timely manner. Delighting customers is our top priority at ShipHero, and we greatly appreciate partners like you who rely on our shipping solutions. Please don't hesitate to let us know if there's anything else we can do for you!
Tolya was very quick to respond to my request, especially on a day after a holiday (Black Friday). They helped me with the issue I was having with detail and accuracy.
By Kali
Response from ShipHero· Nov 26, 2023
We appreciate you taking the time to leave a positive review for one of our team members, Tolya. Here at ShipHero, we strive to provide fast and helpful support, even during busy times like the day after Black Friday. We're glad that Tolya was able to respond quickly to your issue and resolve it with both accuracy and attention to detail. Customer service is extremely important to us, so we're happy to hear he exceeded your expectations. If you ever need anything else, please don't hesitate to reach back out. We have an excellent team ready to help!
We had some significant issues with 300+ orders and Emi was amazing - super knowledgeable, calm and easy to work with. These guys can handle anything!
By Jonny
Response from ShipHero· Nov 20, 2023
Johny, Thank you for the glowing review! We are so pleased to hear Emi was able to provide amazing service. Our team strives to handle any issue calmly and efficiently. We really appreciate you highlighting Emi's product knowledge and solution-focused approach. Feedback like this motivates us to keep improving. Thanks again for your business and kind words!
The customer service I received from Chris was over and above any CS I have ever received in my 25 years of being online! He took on a problem many others could not figure out, followed many leads, and finally pinpointed the problem. This took many weeks, so his persistance was remarkable!! A Gold Star in my book!!
By Edward
Response from ShipHero· Nov 6, 2023
Thank you so much for your words! We're delighted to hear that Chris provided you with excellent assistance in resolving your issue. Our team takes pride in delivering top-notch customer support, and we appreciate your feedback. If you ever need further assistance, please don't hesitate to reach out. We're here to help!
Tolya was quick to my question and helpful.
By Susan
Response from ShipHero· Nov 3, 2023
We're glad to hear that Tolya was quick to assist you with your question and that you found their help valuable. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Our team is here to provide you with prompt and helpful support whenever you need it!
Great support from Carlos G! Super quick to reply, and very knowledgeable of product, which helped us to unlock some new functionality that should help us to increase revenue significantly this holiday season. Many thanks again Carlos!
By Matt H.
Response from ShipHero· Nov 3, 2023
We're thrilled to hear about the great support you received from Carlos G! His quick responses and in-depth product knowledge are indeed valuable assets, and it's wonderful to hear that he helped you unlock new functionality that can boost your revenue during the holiday season. Please don't hesitate to reach out if you have any more questions or need assistance in the future. Carlos and our team are here to continue providing excellent support. Thank you for sharing your positive experience!
Emi was able to help me with our account user issue big time! Been having this issue every time we are trying to remove and add a new user for months and she is the only person who is able to update our access and have it working with no issues!
By Melody R.
Response from ShipHero· Oct 25, 2023
It's fantastic to hear that Emi was able to resolve your account user issue effectively! We understand how frustrating ongoing problems can be, and we're thrilled that she was the one to finally provide a solution that works seamlessly. If you ever encounter any more issues or have questions in the future, don't hesitate to reach out to Emi and our team. We're here to ensure a smooth experience for you!
