Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
ShipHeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 454 reviews with 5 stars · Clear filters
Bel was fantastic help, speedy response and took care of everything I needed. Glad to see ShipHero has great customer service!
By Kyle
Response from ShipHero· Jul 11, 2022
Hello Kyle, Thank you for taking a minute to let us know that Bel is awesome and that you're pleased with ShipHero's client support team! We work hard to help our clients as quickly and efficiently as possible. Thanks again for the review!
Thank you Bel for your great service!
By Jeremy B.
Response from ShipHero· Jul 11, 2022
Hi Jeremy, Thanks for taking the time to give Bel a shout-out! We appreciate you and your business.
We used to use Shipbob and were very unhappy with the service, Shiphero has been a life saver for us. They are so much better to deal with!
By Dre
Response from ShipHero· Jul 11, 2022
Hi Dre! We're so glad you're seeing the value in switching and that ShipHero's client support team is setting a high standard. We are grateful you're here and we look forward to continuing to work with you! Thanks again!
Very quick and helpful!
By customer
Response from ShipHero· Jun 30, 2022
Hello there! Thank you for taking time to leave us a positive 5-star review. We really appreciate it, and we're so glad that the team has been quick and helpful. Thanks again!
Andrea helped me with a tricky issue, very helpful and quick to respond, excellent service
By Dazy D.
Response from ShipHero· Jun 24, 2022
Hello Team Dazy Dog! Thank you for taking a moment to give Andrea her flowers. We're so glad that she was able to help resolve your issue. We appreciate you!
Ship Hero, and people like Maria and Clara, are a shining light in the fulfillment business. A tech forward company with this level of service is almost unheard of. We were with Shipbob before and they couldn’t have cared less about us as a company, just our dollars. ShipHero should be your first look. Thank you!
By LuxyLoo
Response from ShipHero· Jun 24, 2022
Thank you, LuxyLoo - we're so glad that our Client Support team, especially Maria and Clara are demonstrating how important we feel exceptional service is. We're so glad that their support has helped you remain confident in your decision to join ShipHero. Thanks!
Working so far with Shiphero has been very easy
By Growoya
Response from ShipHero· Jun 24, 2022
Hello there! Thank you so much for taking a moment to let us know how we're doing. We appreciate the feedback!
This review is purely for customer service only. Bel is amazing and very helpful and quick communication which is what's needed.
By Danielle C.
Response from ShipHero· Jun 9, 2022
Hello Danielle, Thank you for taking a moment to let us know how awesome Bel is. She is a total rock star and we are so grateful for all the work she and the Client Support team do for our clients. Thanks again!
