Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
ShipHeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 454 reviews with 5 stars · Clear filters
Sergio is awesome and I really appreciate his help!
By Amanda W.
Response from ShipHero· Dec 7, 2022
Hi Amanda, We agree Sergio is pretty awesome, along with all of our Client Support team members who always work hard to give clients like you a great experience!
The system can do MANY things from our vendor perspective and it's not always easy to work with or figure things out. The helpdesk however pays lots of attention to explain, show, give examples, work with you and even helps out with what you actually need to do. Fast service, friendly and patience.
By Chantal P.
Response from ShipHero· Dec 7, 2022
Hi Chantal, We're so appreciative of your review regarding our software and our Client Support team. We strive to provide answers in a timely manner and also provide resources that clients can rely on to get more insight and direction on how to maximize the power of ShipHero.
Great professional software and their Customer support reps are always very helpful, especially CSM Rozmana is wonderful and very experienced. She is always available to give us the best support and solve our issues, simplify our processes and giving us always great suggestions. Thank you Rozmana for being so helpful and helping our business grow!
By J. B.
Response from ShipHero· Dec 7, 2022
Hi J.B., Thanks for letting us know how awesome Rozmana is and for providing feedback on your experience as ShipHero client! We're so glad the software is meeting and exceeding your expectations. And thank you for taking the time to let us know!
Have had some issues with different things in Shiphero, but the customer support reps are usually very helpful. A BIG thanks to Almin wich is our true ShipHERO these days, and are helping us and our customers succeed through the busy black month/week :-D
By Jørgen
Response from ShipHero· Dec 7, 2022
Hi there, Thank you so much for your feedback on your experience, especially with Almin and our support team. We agree that all of our Client Support team members are ShipHEROs for sure!
Quick response to customer support tickets and fixed the issue within 24 hours.
By Symone S.
Response from ShipHero· Dec 7, 2022
Hi Symone, Thank you for letting us know how positive your experience was! We're happy we could solve your issue quickly. Thanks again!
they're all very responsive and helpful! They're part of my day to day working life now and they're all very nice and eager to help.
By Miguel
Response from ShipHero· Nov 4, 2022
Hello Miguel! Thank you so much for letting us know that our Client Support is awesome! We totally agree. And thank you for taking the time to leave a review.
5 star for Bel! Bel's assistance is quick. I appreciate her great service!
By Jennifer I.
Response from ShipHero· Oct 21, 2022
Hi Jennifer, Thanks for taking a moment to give Bel a shout-out! She is a rockstar and one of the reasons our client support team is one of the best. Thanks!
So far I've had a great experience. Silvana was my onboarding specialist and was extremely attentive to making sure I understood the process and that my needs were met. After onboarding, I received super fast replies from the warehouse about receiving my inventory and from the help desk when I had a question.
By Jackie
Response from ShipHero· Oct 21, 2022
Hi Jackie, We're so glad that your experience has been outstanding so far! We appreciate the shout-out for Silvana who is pretty stellar, we agree. Welcome to ShipHero! Thanks again!
