Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
ShipHeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 454 reviews with 5 stars · Clear filters
Belen was a great partner during onboarding and rollout. She was very diligent and knowledgable. We always had our questions answered quickly and accurately.
By customer
Response from ShipHero· May 12, 2023
Hello, thank you for your feedback. We agree, Belen is awesome! She is a rockstar. We are happy to assist and work together with you!
Luis did a great job helping resolving our 403 error, and allowed our team to get back to business quickly. Thank you Luis!
By NK
Response from ShipHero· May 12, 2023
Hi! Thank you for sharing your feedback with us! Luis is amazing. We appreciate your feedback!
Hopped on a quick call to resolve some inventory syncing issues I had with our Shopify store. Thank you so much for making this easy and resolving the issue, Carlos!
By Tauni
Response from ShipHero· May 11, 2023
We're delighted to hear that you had a positive experience with our support team, especially with Carlos. Resolving inventory syncing issues can be a complex task, but we're thrilled that our team was able to make it easy for you during the quick call. Your satisfaction is our top priority, and we're glad we could swiftly address the issue you were facing with your Shopify store. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I want to thank the entire Shiphero team, our implementation was very efficient, and the entire system was explained very well. Now that we are starting we have 5 months and the support does it in the best way, The same day they give me an answer to my ticket, I am happy to have chosen them as my WMS. The implementation team Guillermo, Alissa, Sergio, were very friendly. In customer service, Ricardo Cordoba is very quick in his responses and very efficient in helping us. Every month they make changes to the system for improvements, I am very happy with shiphero.
By César D.
Response from ShipHero· May 1, 2023
Dear César, Thank you for sharing your positive experience with Shiphero and acknowledging the exceptional service provided by the entire team. We are thrilled to hear that our implementation was efficient and the system was explained well to you. Our team takes pride in providing timely and effective support to our clients, and we are delighted that you have received quick responses and efficient solutions to your tickets. It's always encouraging to hear that our efforts to make improvements to the system are appreciated by our clients, and we are glad that you are happy with Shiphero as your WMS. We will be sure to pass on your compliments to Guillermo, Alissa, Sergio, Ricardo Cordoba, and the rest of our team. Thank you for choosing Shiphero, and we look forward to continuing to provide you with excellent service and support.
Carlos is absolutely amazing! He ensures he covers all areas for us.
By Yaga L.
Response from ShipHero· Apr 26, 2023
Hello, thank you for leaving this review. We agree, Carlos is awesome! We appreciate your feedback!
Almin customer service and support that was given, helped the copany get past a major issue promptly
By Ben
Response from ShipHero· Apr 26, 2023
Hey Ben! Thank you for taking the time to share your positive feedback about our customer service and support. We are thrilled to hear that we were able to assist your company in overcoming a major issue in a timely and effective manner. We appreciate your trust in our team and we look forward to continuing to work with you in the future.
Great team, great support, great service, great rates. So glad we moved to ShipHero.
By Nick E.
Response from ShipHero· Apr 25, 2023
Hello, Nick! We are happy to hear that you are satisfied with ShipHero. We are working hard to be even better day by day. We appreciate your feedback.
We have been with Shiphero for about 5 years now and it's helped increase business by 300% if not more. Very simple to setup and deploy with Shopify, and our iOS picking and shipping devices/stations and all of our users give great feedback on how quickly they can learn the system which gives us great ROI!
By Ricky J.
Response from ShipHero· Apr 19, 2023
Dear Ricky, Thank you for taking the time to share your positive experience with Shiphero. We're thrilled to hear that our platform has helped increase your business over the past five years. Our team is dedicated to providing an easy-to-use solution that integrates seamlessly with Shopify, and we're glad to hear that you find it simple to set up and deploy. We also appreciate your feedback on our iOS app - we're glad to hear that your users find them easy to use and provide great ROI. We're committed to continuously improving our platform and providing the best possible experience for our customers. Thank you again for choosing Shiphero as your partner in streamlining your business operations. We look forward to continuing to work with you in the future. Sincerely yours, ShipHero Team
