ShimmaReviews of shimma.com

Response from Shimma· Aug 4, 2026

Hello Yetta, We're sorry to hear that the coverage wasn't what you expected. We understand how disappointing that must have been, especially after seeing the product demonstration. For the best results, we recommend applying the product in thin, even layers and allowing each layer to dry before adding another. This can help build coverage, particularly on areas with discoloration. The appearance can also vary depending on your skin tone and the shade selected. We'd really like the opportunity to help. Please send us your order number or the email address you used to place your order, and we'll look into your order right away. We'll be happy to offer application tips or help find the best solution for you. Thank you for your feedback, and we hope we can make this right.

Response from Shimma· Aug 4, 2026

Hello Leone, We're very sorry to hear that your experience wasn't what you expected. We understand how disappointing it is when the shade doesn't look right, the coverage isn't as expected, and the product transfers after application. For the best results, we recommend applying a thin, even layer to clean, dry skin and allowing it to dry completely before getting dressed or having skin-to-fabric contact. If you were looking for more coverage, you can also let the first layer dry and then apply a second thin layer. That said, we'd really like to look into your order and help find the best solution for you. Please send us your order number or the email address you used to place your order, and we'll assist you right away. Thank you for your feedback, and we hope we can make this right for you.

Response from Shimma· Aug 4, 2026

Hello Christie, We're very sorry to hear that the shade you received did not match your expectations. We understand how disappointing that is, especially when you were relying on the color shown online and on the packaging. Please send us your order number or the email address you used to place your order, and we'll look into this right away. We're here to help and will do our best to find a solution for you as quickly as possible. Thank you for sharing your feedback. We appreciate the opportunity to make this right.

Response from Shimma· Aug 4, 2026

Hello Melissa, Thank you for sharing your feedback! We’re really sorry for the wait and understand how frustrating it can be when an order takes longer than expected. We’d love to clarify that we are a US-based company. Due to the amazing response and the high demand for our products, we recently sold out of our US inventory and had to ship some orders directly from one of our manufacturing locations. This is the reason for the longer shipping times, and we sincerely apologize for the inconvenience. We really appreciate your patience and support while we work to keep up with demand. We hope you’ll give us the chance to make your experience a positive one when your order arrives :)

Response from Shimma· Aug 4, 2026

Hello Sashu, Thank you for taking the time to share your feedback and for explaining your concerns in such detail. We understand why the issues you mentioned would affect your confidence in our brand. We take feedback about our website, customer reviews, and product presentation seriously. Our goal is always to provide clear and accurate information so customers can make informed decisions, and we appreciate you bringing these concerns to our attention. We're sorry that your research left you feeling uncomfortable about purchasing from us. Your comments have been shared with our team for review as we continue working to improve our customers' experience and the information we provide. If you have any specific questions or would like to discuss your concerns further, please feel free to reach out to us. We truly appreciate your honest feedback and the opportunity to improve.

Response from Shimma· Aug 4, 2026

Hello Cyvette, We're very sorry to hear that you didn't receive a response to your emails. We understand how frustrating that must have been, especially when you were simply trying to exchange one of the two bottles you purchased for a darker shade. Please send us your order number or the email address you used to place your order, and we'll look into this right away. We're here to help and will do our best to find the right solution for you as quickly as possible. Thank you for bringing this to our attention. We hope you'll give us the chance to make things right.

Response from Shimma· Aug 4, 2026

Hello Akua, We're so sorry to hear that the Shimma™ Black Seed Oil Body Coverage Perfector did not meet your expectations. We understand how disappointing it is when the shade looks different from what you expected, and we're also sorry if you felt your emails were not answered. That is never the experience we want our customers to have. Please send us your order number or the email address you used to place your order. We'll look into your case right away and do our best to help with a solution as quickly as possible. We truly appreciate your feedback and hope you'll give us the opportunity to make this right. Best, Shimma Customer Experience Team