THINXReviews of shethinx.com

Read ANY and ALL fine print. I ordered sale items and I ordered a bunch and different sizes and styles. ALL were too big. My invoice in the box and email said I can return within x amount of days so I tried to send them back for an exchange only, not refund. I was told I couldn’t return sale items. I was so frustrated because I didn’t see that information anywhere and my invoices stated otherwise and no one cared. That was not ok. Of course with the class action lawsuit I’m thankful they didn’t fit.

C'est très clair et très simple : ces culottes ne retiennent absolument rien. Je sors de la douche, j'enfile ma culotte Thinx, je m'assoie sur mon lit pour mettre mes chaussettes, je me relève : du sang sur mon drap. Bon, je mets une autre culotte Thinx, je pars au boulot... Dieu merci j'avais un manteau long et on se caille au bureau car mon pantalon beige a été tâché comme si je n'avais pas mis de culotte... Je suis rentrée le midi manger à la maison et me changer : retour aux protections "normales" type Nana au moins c'est efficace... Quelle déception et quelle perte d'argent surtout ! Fuyez mesdames !

I’ve tried contacting this company for nearly a month, to get answers from them about the class action lawsuit they are involved in, but they refuse to reply. They are being sued in federal court for false advertising and using dangerous and toxic chemicals in their products, in spite of advertising that nothing toxic is used. I have been asked to join the class action suit, but am choosing a personal lawsuit instead because I have worn their products for years, trusting that their advertising was truthful. Who knows what risk I have incurred or what disease I might end up with because of their products!! Buyers need to be aware that this company is currently involved in a class action suit in federal court, and avoid using this company’s products!

Like many women, I was misled by their marketing. Who knows what damage I’ve done to my body wearing underwear with PFAs in it. I have Polycystic Ovarian Syndrome and never thought my underwear could have been the cause. And I washed my regular clothes with these too, likely contaminating everything with cancer-causing PFAs. Thinx should be shut down. They stain and stink almost instantly, besides. I’m so upset that I bought these underwear for years. Such a disappointment.

I wish I could post photos. Absolute fail. I was wearing a backup pad which worked like a charm but there was some overflow. The overflow went right through the Thinx underwear as if it was plain underwear! It couldn't even handle overflow!! Contacted Thinx and the response I got was, "Sorry, you got those on sale, so no refund for you." That's not even what I wanted. I wanted an explanation. I'm glad I was home when this happened. PFA's aside, I'm never buying from them again.

Got stung with import tax (fair enough not their fault!), but it made them that much more expensive. I bought medium, and they are uncomfortably tight, particularly around the leg holes. A year on they are looking fairly wrecked too. Not as absorbent as I would have hoped, I use them with my mooncup on heavy days, and only on their own towards the end of my period. Overall very disappointing purchase.

I'm having the same issue as others here are saying. I've been a customer of Thinx since 2017. I noticed early on that the quality was kind of meh. And they are not cheap. But back then, we didn't have many options, and the customer service used to be very good, so I made a few purchases through out the years. Nowadays, we have more companies making similar products with better quality and better price, so I hadn't gone back to Thinx in a while. But their recent sale was too appealing to pass, so i bought a few. What I received was not the same product I was hoping for, and when I contacted the seller (more than a few times) there was no response. I was sure that the issue was going to be solved. It had always had in the past. But not anymore it seems. There must have been a change in the management or something. Anyways, this is disappointing.

I bought 3 pairs for my daughter. It turns out I should have ordered the next size larger. When I tried to exchange (not return, but exchange) they told me that because they were on sale (not clearance) they were non-returnable. These things are EXPENSIVE and their customer service doesn’t give a whip about their customers. There are other companies out there with similar products, and perhaps are companies that care about their customers and generating repeat business. I will gladly give them my business but Thinx, you need to “thinx” about the big picture.