SheplersReviews of sheplers.com

Loads of problems to buy from Europe. Horrible customer service. Not recommended.

THIS COMPANY SUCKS!!!!! DO NOT I SAY DO NOT BUY ANYTHING FROM THIS COMPANY!!!! I SPENT $217.000 AND GOT NOTHING < NO E-MAIL REPLY NOT ONE PIECE OF MY ORDER WAS DELIVERED !!!!!! BE VERY CAREFUL WITH PAY-PAL TOO , BAD REVIEWS ON THE INTERNET!!!!

Horrible service. I ordered from them. I never received my order nor did they ever give me a update. They only constantly bragged that they were working on the order but no response or update. I emailed them several times but the same response 7-10 days its been almost 3 weeks still no update. It still in the warehouse. They even charged me a 100 dollars for shipping (it is International) but other websites I've seen charge a lot less and deliver within 3 weeks Would not recommend to anyone.

Ordered a Stetson, it never arrived. Emailed Sheplers -- no response. Emailed again -- no response. Emailed them that we're in a PO Box, maybe they can't ship UPS to a po box? -- no response. Called the company -- no answer on the phone. Rang 39 times, then I hung up. Called again and on the third try, someone answered. I explained no merchandise, the young man said "It's delivered". I said it's been 2 weeks since you claim it was delivered, and I don't have it. The guy was literally laughing at me. I hung up. I called again a few days later, and a lady answered. She said "Just a moment" and came back saying "We re-shipped it." I went to the post office and -- 2 1/2 weeks after the date they said it was delivered -- I had my Stetson. I vowed never to use them again (and I was a customer of 20 years.) Sheplers is no longer recommended.

First purchase went well second purchase was a nightmare items were to ship in 2 days on day 6 they contacted informed me that order was to be cancelled, item out of stock. I called early next morning seeking substitution, representative was friendly and helpful, but instead of substituting, they charged me again totaled 64 dollar item at 3000.00 dollars and tried pushing it through multiple times on someone else’s MasterCard (mine was Visa). I was notified I had insufficient funds, called Cust. Serv. Back found error supposed to fix, instead double reserve was placed on my Christmas account this kicks in overdraft protection and cost me 30.00 for transactions I was not really short on, no remedy offered no return call as promised by customer service. Purchased girls Nocona belts, buckles fall apart and belts peel finish off on first wearing twin 5 year olds give grandpa crap for buying junk, no recommendation here.