Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
ShelterLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 384 reviews with 5 stars · Clear filters
Kim was great a pleasure to talk to.Very helpful and solve my problem
By Mike P.
Response from ShelterLogic· Apr 22, 2026
Hi Mike, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Greg at customer service was outstanding! I was missing a part on a mini greenhouse and Greg sorted the issue promptly, courteously and efficiently. The whole process was simple and pleasant. Thank you so much for such amazing customer service, I will definitely be recommending your products and service.
By Jackie D.
Response from ShelterLogic· Apr 22, 2026
Hi Jackie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
La qualité de votre employée Kelly est une personne très à l`écoute de notre besoin. Kelly donne un service inpeccable, elleest très souriante au téléphone rapide et courtoise
By chantal B.
Response from ShelterLogic· Apr 21, 2026
Chantal, Nous apprécions votre fantastique commentaire et sommes ravis d'avoir pu vous être utiles. Si vous avez d'autres besoins ou questions, n'hésitez pas à nous contacter ! Bien cordialement, L'équipe ShelterLogic
Lynn assisted with finishing out my order. She was friendly and got the job done for me. Appreciated her quick assistance to close out my order and get it to shipping. Thanks Lynn and Shelterlogic!
By Patty S.
Response from ShelterLogic· Apr 21, 2026
Hi Patty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Service from rep was excellent. However, the product quality of the regular cover for Garage in a box is terrible. On my fourth cover and the last one only lasted 14 months or so, maybe less. The sun seems to eat it, then is splits, tears and blows away. My 5 stars is for the gret service from rep. Qualirt would be 0.
By Mark
Response from ShelterLogic· Apr 20, 2026
Hi Mark, Thank you for your feedback on our service. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail, please feel free to call us at 1-800-560-8383. Thank you for choosing ShelterLogic!
I needed a replacement part for my item, and the customer representative was friendly, helpful and I was able to fulfill my purchase will speaking with her on the phone. Quick and easy, the tracking of delivery is greatly appreciated.
By Pauline C.
Response from ShelterLogic· Apr 20, 2026
Hi Pauline, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
By Sydney L.
Response from ShelterLogic· Apr 20, 2026
Hi Sydney, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Sales person Anthony was informative and made great suggestions In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
By Antonio da S.
Response from ShelterLogic· Apr 17, 2026
Hi Antonio, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
