Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
ShelterLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 384 reviews with 5 stars · Clear filters
I am so very pleased with the results I got today I really do appreciate so for your help thank you
By Ereneo T.
Response from ShelterLogic· May 1, 2023
Hello Ereneo, Thank you so much for taking the time to leave us a rating.
I have an amazing customer service rep! Lynn was knowledgeable, patient, asked great questions and worked with me to make sure I was ordering the correct item. I have a discontinued model of shelter (a huge structure) that no part or model number could be located. After providing dimensions, pictures, etc she was able to find what I needed for a replacement cover. The process was really straight forward once she was sure I was ordering the correct item (the replacement canopy was going to be custom made so it had to be right the first time). Again, asking me a lot of questions regarding where it was located, sun/snow exposure, durability, and even color options. Things I hadn't thought about.
By KV M.
Response from ShelterLogic· May 1, 2023
Hello, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Excellent product knowledge, very pleasant to deal with. More companies could use someone like this.
By Elton
Response from ShelterLogic· May 1, 2023
Hello, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Lynn McCann provided prompt and effective service. Answering my question effectively the first time with the details needed.
By Debbie F.
Response from ShelterLogic· May 1, 2023
Hi Debbie, Thanks so much for sharing your experience with us. We hope to see you again soon.
best customer service I have had in years.My call was answered by a live person immediately.Lee Anne Stone is a great asset to your company.She answered my questions with great knowledge of the product and arranged to have some hooks sent to me.She is very friendly and personable to deal with.
By glenn
Response from ShelterLogic· May 1, 2023
Hello, Thanks so much for sharing your experience with us. We hope to see you again soon.
Fantastic customer service! Connected via CHAT on their website for help figuring out the brand and model of my gazebo which came with the new home I just purchased. It needed a replacement roof cover. Debora was amazing and went out of their way to help, even though at that point we weren't even sure it was one of Shelter Logic's models. Fantastic customer service involving me emailing photos of the existing gazebo frame for their review. Happily it turned out to indeed be one of their's, and Debora sent me a secure payment link directly through the CHAT to pay for a new roof cover to be shipped to me. Very streamlined process, and the best customer service experiences using a website CHAT that I've ever had. No run around, very straightforward. Debora you're the best!
By Anita U.
Response from ShelterLogic· May 1, 2023
Hello, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Debora was fantastic. She helped me make sure that the correct cover was ordered and with shipping details. What a great company and even greater customer service experience.
By Rob L.
Response from ShelterLogic· May 1, 2023
Hello Rob, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Lynn McCann was extremely helpful. I was dealing with a very poor RIO beach cart and eventually needed to have an additional cart sent to me. Lynn was very quick to send out the replacement parts, and then the new cart. Her customer service was great. RIO beach cart, not so much.
By Rosemary R.
Response from ShelterLogic· May 1, 2023
Hello Rosemary, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
