Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
ShelterLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 384 reviews with 5 stars · Clear filters
Excellent customer service! Martine was friendly, professional extremely helpful! Thank you ! Our replacement parts have already been received !!!
By Lee M.
Response from ShelterLogic· Dec 4, 2023
Hi Lee, Thank you so much for taking the time to leave us a 5-star review.
Martine was great! We lost the drain plug cap on our 100qt cooler and although I thought it was a lost cause, I contacted customer service to see if any replacements were available. Martine to the rescue! I received replacement caps in two sizes in the mail today. I'm very pleased - Thank you Martine!
By MarcusB
Response from ShelterLogic· Dec 4, 2023
Hello Marcus, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I worked with Martine Gallant who resolved all my issues regarding a mis-shipped shelter top. Although the mistake was a third party vendor, she got with her boss and found a resolution. She got a new one out in the mail to me immediately. Outstanding customer service. I most strongly recommend asking for her if you have a problem. Could not ask for better service.
By Thomas M.
Response from ShelterLogic· Nov 30, 2023
Hi Thomas, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thank you for choosing ShelterLogic!
I have been dealing with shelter logic for 8 years great customer service and support highly recommended
By Danny S.
Response from ShelterLogic· Nov 27, 2023
Hello Danny, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Bill Huff was able to match a number we got off our Shelter Logic structure cover with a new number in his system. Nightingale Hosted Shelter's order for a new cover is now in the works. We use our structure as a tent kitchen in the camp our non-profit operates for 20 people transitioning from living in the streets to stable housing in Eugene, Oregon. Our Shelter Logic structure serves us well.
By Norma
Response from ShelterLogic· Nov 27, 2023
Hello Norma, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
While I have not purchased my canopy tent yet, Bill has been a wonderful help with deciding what to purchase. He is knowledgeable and so helpful.
By Rosanne Calabrese A.
Response from ShelterLogic· Nov 20, 2023
Thank you so much for taking the time to leave us a rating.
First time phone inquiry Bill Huff ,in Connecticut , represents Shelter Logic in a friendly and professional manner. He answered all my questions and offered to send me an installation diagram via email. Thank you.
By George C.
Response from ShelterLogic· Oct 25, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Mme Martine Gallant a très bien répondu à ma demande, très gentille , poli et connais ses produits. Je suis très satisfaite de sa réponse
By Monic R.
Response from ShelterLogic· Oct 25, 2023
Merci beaucoup d'avoir pris le temps de nous laisser une note de 5 étoiles, c'est très apprécié !
