Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
192 reviews
ShefSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shef connects busy families with talented local chefs who cook fresh, homemade meals for small groups of nearby households each week. Think of it as having a shared personal chef—you get the care, quality and freshness of a home-cooked meal with the convenience of takeout, often at a better price. Our vetted local chefs handle all the shopping, prep and cooking, then deliver restaurant-quality meals straight to your door. It's a human-centered alternative to meal kits and traditional delivery that puts the heart back into feeding your family, while supporting local food entrepreneurs in your community.
Shef (shef.com) has 192 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 23 reviews with 4 stars · Clear filters
I m satisfied with the service
By Sunny K.
Response from Shef· Dec 30, 2025
Really appreciate you taking the time to share this! Glad the service is working well for you. Looking forward to continuing to deliver great meals your way!
the food is excellent, but you still need to figure out the delivery, they are often late or an item missing or spilled.
By Rachel
Response from Shef· Nov 4, 2025
Really appreciate the feedback! We're glad you're loving the food. Sorry about the delivery hiccups though. Reach out to [email protected] and we'll make it right!
I have gotten 2 deliveries from Shef. Pros: Can order from different chefs and cuisines. Can choose delivery date and time and so far my orders have been on time. There is enough variety for me to have mostly pescatarian meals and I love supporting local chefs. Cons: it has taken me a week or more to consume 6 dishes because I have social engagements or a craving for other food. Inconsistent quality and portion size. After my first order, I was sure to look for high ratings and portion size. Prices for dishes is comparable to what I pay for take-out. I would recommend Shef.
By D. Eng :.
Response from Shef· Oct 30, 2025
We appreciate you supporting our local chefs! You can always adjust your order size or frequency to match your schedule. Thanks for recommending us!
Most of the dishes I’ve ordered were good. Some I’ll order again and others, I won’t. There is a nice assortment of dishes, I just wish that they offered fish dishes as well. The dishes feel home-cooked, versus factory production. I really appreciate that. I asked them to deliver right at my door because of my disability, and they have worked with me. Thank you.
By MARIFE M.
Response from Shef· Oct 29, 2025
We're so glad we could accommodate your delivery needs! Thank you for the feedback about fish options. We'll definitely pass that along to our team!
The product itself is good -- and that is luck depending on where to live and the food/chefs available. The customer service is so lacking. I think they have actual customer service representatives but all their responses sound like AI. All the customer service says is "We will discuss this with our team." The first couple of months we got delivery, the food came late, sometimes almost an hour after the delivery window. It has since been resolved, but because there's no one to talk to about it, it feels very tenuous -- like at any moment, we might be getting deliveries super late again. The business is very much a marketplace/platform and it feels impersonal for a product that is very personal. All that said, it's a good meal delivery service and we have tried others and like the flexibility, quality, and price point of this one the most.
By Oli
Response from Shef· Oct 28, 2025
We hear you on wanting more personal support, and we're working on it! Really appreciate you sticking with us and glad the delivery timing improved. Your feedback helps us get better.
the weekly meal choices good if i miss cutoff time, the profile meal preferences are NOT honored in automated meals
By rajan S.
Response from Shef· Oct 14, 2025
Thanks for the feedback! We hear you on the automated meal selections not matching preferences when you miss the cutoff. That's definitely something we're working on improving. Please reach out to our support team so we can help make sure your next orders better match what you love!
It's a great way to try different cuisines and It's very convenient for busy couples/families.
By Steph J.
Response from Shef· Oct 14, 2025
We love hearing that Shef is making your busy life easier! There's nothing better than getting to explore new cuisines without the hassle. Enjoy all the delicious variety ahead! What could we have done to make this a 5 star experience?
