Horrible customer service. Rep literally told me he could not help me. Read from a script. Very impersonal. Poor poor business representation
By Laura P.
Nope
Granted, this was in-part my fault, until it wasn't. I tried to use the Shazam debit card for a business transaction. The first attempt was declined. That was around 11:30am. Once the transaction was declined, I realized I had not yet activated the card. So I did that, activated at 11:33am with confirmation number and told it was available for immediate use. Still, I waited, had lunch, did some errands, and then around 1:00pm, I sat down to retry the transaction. It was declined again. Okay... So I called my financial institution at 1:08pm. While on the phone with their specialist, she informed me that Shazam blocked my card, because they stated they tried to verify the transaction with me by phone and text message. No. No, they did not. While I was looking to make sure I wasn't mistaken, I finally got a text message at 1:11pm, over an hour and half after the first declined transaction and over ten minutes after the second declined transaction. Now - according to what that specialist was being told by Shazam, supposedly, I made three transactions BEFORE the card was activated. (Wrong) They supposedly tried to contact me after each transaction. (Wrong) I went around and around with her. She insisted I was wrong, though I have the phone records showing the timestamps, and I can contact the business I was trying to pay and get their timestamps too. Ultimately, Shazam's time log is grossly incorrect, and that was all she had to go off of. She believed their erroneous log rather than me, the member. It cost me time, created a lot of frustration, and gives me no confidence in my ability to access my funds should I need them. Since that is who this financial institution uses for their cc's and dc's, I am going to pull my money and put it somewhere I know I will be in more control of my money, and I won't be gaslighted, because the information Shazam is sharing with their banks and credit unions is falsified. I will never use an institution that uses Shazam for their bank cards.
