Progress ShareFileReviews of sharefile.com

Product didn't work as expected (doesn't retain metadata when migrating files) and haven't used it at all yet company won't release us from our contract. We're a small company and have asked for leniency to release us from the contract but to no avail. Avoid!

It is used by our financial advisors. Forgot password -made a new one. Old password did not meet criteria 8 characters one upper one lower numbers etc. waited an hour and went to log in---too many logins wait 15 minutes went to citrix support and got chatbot had to select problem area but it was greyed out unable to type anything gave up and left----hopeless software!!!!

The product, as a file storage/sharing platform, is OK but the support is truly appallingly bad. Although it is Citrix branded, Sharefile support is separate and email or chat only. Emails, nine times out of ten, get no response which is infuriating when you have spent a long time explaining the problem. Billing is problematic, and it is extremely difficult to talk to anyone about issues - such as them losing several months worth of payments. Look elsewhere.

Constantly losing our files! Crashing at least once every few months! Constantly losing work and saves not modifying the files! I've never worked with such a horrible product in my life!!!!! I'm right there with the others that say their customer tech support is pathetic. They "temporarily" archived my case before confirming resolution and when I tried to get them to un-archive my ticket they never responded! Our company needs to ditch these guys big time!

When the product works it works quite smoothly. In the case you need to raise a case, the customer support is absolutely ridiculous. Based on severity of your case depends on how often it is looked out. So, a Sev 3 will be looked out every 3 working days. The initial contact is to get basic information. You provide this, and 3 working days later you will be asked for more information. The last case I requested to be escalated at least 3 times before it was. If you call support expect long hold times. I would never recommend ShareFile to any business, nor Citrix simply due to the lack of customer support. I have an escalated case which I raised nearly one month ago, still no progress.

This is a horrible application. My work uses it but I wish we used something else. It is one of those applications that just makes doing things so difficult. Not only is it slow, it has limited functionality and very few options. The design is like something out the 90's back when dial-up was a thing. One of the things I use it for the most is to run reports and it can barely do that. It often crashes if there is too much information in the report. There are only a handful of reports it can run and even then, they take a long time to download. I could go on and on. It's awful.

there's a reason it's only used by governments and other institutions controlled by people of 50 years and older. it uses the same encryption standard as literally any proper file sharing program but it's absolutely hot garbage. (and better at business to business marketing i guess) government employee says i need to "make a account" by "asking a new password". like, alrighty then, that's new. but this pile of {censored} keeps sending the mail link a hour later and then says it's overdue when i finally click it. next {censored}level. now let's see how fast google drive is. I'll tell ya. 3 {censored} seconds. if you genuinely think this is a good service to force people to use, uninstall your computer. now throw it in the {censored} trash. and hire someone under 30.