sevenrocklife.comReviews of sevenrocklife.com

First off - these hoodies are NOT “butter soft” as advertised and the sizing is not true to size. I received my order and the advertisement said a $25 gift card - but never received that. I have tried to contact customer service to check on returning/exchanging since the shirts do not fit and run small and have had zero response. Very poor customer service and overall a waste of money.

They had a promo for '2 for $39'. Paid $54.91 including shipping expecting 2 hoodies to get delivered to me, but only 1 arrived. I started a claim on October 11th (and is still going on until today, November 16th). SRL said the reason why only 1 was delivered was because only 1 was chosen during checkout. I tell you, I tried choosing 2 during checkout but it doubled the amount of what I had to pay, $78. So, I figured a qty of 1 means 1 of the '2 for $39'. But no, SRL refuse to give me what they owe me, and instead would rather give me a $25 gift card. Yes, the fabric is soft, but I own other hoodies that are of better quality than this without the ripoff. SRL, I suggest you simulate your ordering process by changing the quantity on your checkout page, so you have an idea of what I'm talking about. If you still don't have a clue, call me and I'd gladly walk you through your checkout process on your website. This is not an acceptable way of handling your customer claim. Obviously, I don't want your gift card. I just need the other hoodie that I already paid for. Very unhappy customer here. I won't hesitate to share this review so others are aware and be careful so you don't have to deal with this unnecessary stress from SRL. Your customer service stinks. I've seen a similar review so it tells me that they been doing this intentionally. What a horrible way to run a business! Scamming your customers this way. Shameless people!

I purchased a special of buy 2 butter soft sweatshirts for $39.00. I purchased 6 and were to received 2 free. I got 3 and paid $90+ and now customer service is stating different and no returns. So ending up paying 39.99 each, no 2 for 1 as advertised and no free. SCAM, SCAM, SCAM

I bought several of their butter hoodies. One was called dusty rose but yet when it arrived it was more like brick red. The company won't exchange it.

The hoodies are soft, but very cheaply made. Whip stitch hem rolls. No pockets, nothing special about these at all. May be worth $20 for one, but nothing more. If you leave an honest review on their page, they won’t publish it. They also tout being USA based. Well maybe….maybe their distribution, but these hoodies are made in CHINA by Independent Trading Company. They are also available on Amazon (or Chinazon as I call it). These hoodies don’t live up to the hype for sure.

I purchase 2 for 39.99 and love them but the return policy is terrible. They dont fit so now i am out 39.99. I did not see a return policy that stated that if they were on sale no refund or exchanges and all i want is an exchange.

BUYER BEWARE… I have ordered many items from SRL over the years. Butter soft hoody’s, zipped hoody’s and flannels. The original quality used to be great; however, they must have changed vendors because the quality of my recent zipper hoody’s is POOR. They are thin, mis sized and Not soft. Plus they now have tags in the neck line which is awful. I have emailed 5 times, sent reviews (which have not been posted) and even filled out the online form. I’ve tried to get a replacement or my money back for 2 weeks now. No one has reached out to me, yet I get bombarded with their texts and emails asking for reviews and to purchase more products. This is very frustrating and I’ve been unable to unsubscribe. Be warned!

This place is operating out of the phillipines The customer service calls back from ASIA!! I spoke with a girl " salana" she says she gets paid .7 cents US for each call she recieves. She has no computer or even a way to look up orders!! She is in makati and said sh gets 20 calls a day from people who did not get their orders..