Service Credit UnionReviews of servicecu.org

I have been with them for 10+ years, getting worse and worse. Poor customer service, a lot of rainbow flag type decorations. They were just handing out chapsticks in a bucket on the counter for customers to grab. #1 ingredient is a petroleum product, imagine your kid putting that oil on their skin and it going directly into their blood stream. Company is irresponsible.

SCU was there for me in the past. Not sure what happened…. new management perhaps.

I would give it zero stars if I could I tried to set up an account maybe end of November the link wasn't working so it took weeks to make the account I talked to a CS representative and they helped me set it up I did a deposit the deposit never went to the account I called and the rep made it seem like she was helping out me on hold closed the account

I am overseas and been with SCU for 8 years. The last six months, my card keeps getting fraud alerts for no reason, and multiple times per month. I’m constantly having to call this bank, wait forever to get the fraud alert lifted. Right now, I’m traveling in Italy, lost my card and have no cash on me. After 8 phone calls today (a few of them just trying to navigate their ridiculous automated system), 3.5 hours on the phone with customer service, and waiting three hours for a digital card to put on Apple Pay so I can at least eat, the card still declined because of another bogus fraud alert. Then I had to spend another 44 minutes trying to be helped before I was finally able to use the digital card. I hate this credit union. I feel like access to MY money is getting more and more difficult here. As soon as I return, I’m closing all my accounts. I’ve had enough. Beware.

The worst place to put your trust in EVER!! I was hacked twice in less than two weeks and SCU paid one of the four bogus purchases. The other three were not paid by SCU because they say I must show verification to them that I did not make those purchases on my Amazon account. I contacted both Amazon and SCU the moment I found the fraud, and closed the Amazon right away after the second attempt. Amazon will not sent info to SCU because they are not on my account. So I am left to eat my losses, even though SCU is protected, I am not, so beware, If you ever have bogus purchases anywhere, rest assured, you will be treated like you are the criminal. I am 81 yrs old, and never been as insulted as I am over this! I now am with a new bank! FYI thwy were supposed to put the money back in my account right away, but instead are holding on to it against my will. All I can say is SCU are the real crooks! David Araujo President of SCU. Maybe you should look into the shady practices of the people who work for you! Toni Gee

They changed the location of where I opened an account. It was the same place for 2 decades, now they changed it. WTH They kick you offline even when activly using the website. You would think I am making this up, but I can't. They will have you verify mulitple times for the same thing, at least 4 times on average. I hate this bank

Overseas Service members beware: SCU absolutely GOUGES you (this is the PG version of what they do) on exchange rates. They take several % off the top for themselves every time you convert Dollars to Euro or vice versa - which can add up to **literally thousands** of dollars during a 3-year assignment in Europe. Of course, every financial institution takes a small percentage from currency exchanges, but with SCU it's SO much worse than normal. For example, if you spend 3000 Euro/month (rent, utilities, Euro ATM withdrawals) and SCU takes 2%, that's 60 Euro per month = 720 per year = 2160 Euro during a 3-year assignment! THE GOOD NEWS: Money transfer services/apps (e.g., Wise) let you pay all your Euro bills using the actual (direct) exchange rate, so Service members can keep their normal US bank, and are no longer stuck using SCU (nor the other popular bank for Service members).

Been charging me extra for "life insurance and disability insurance." For over 2 years... then after I spoke to someone to get get it cancelled they had told me it was good to go. I got charged the following month saying we can't cancel it without a signature on a document. Then the lady over the phone was very rude the entire time. Most unprofessional scam company of them all buyer's beware!!!! STAY AWAY