Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
300 reviews
ServbankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Servbank (servbank.com) has 300 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Great assistance over the phone! Was able to answer my questions quickly.
By Jalon W.
Response from Servbank· Oct 25, 2023
Hi, Jalon. We appreciate the kind words and are glad we could provide you with a positive experience!
Mario from Serv bank reached out and was kind and courteous and helpful. He explained that Serv bank will report to the credit unions that my account was paid as agreed and I will not have a negative mark on my credit / negative impact. I appreciated this very much.
By ashley W.
Response from Servbank· Oct 19, 2023
Hi Ashley, It was my pleasure to speak with you and being able to assist with your issue and helping to get it resolved for you.
SERVBANK GOT THE BALL ROLLING! Thank you, Mario T., for helping me with my loan!
By Ben T.
Response from Servbank· Jul 26, 2023
Hi Ben, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
It is a best bank for all...
By Shaukat K.
Response from Servbank· Oct 19, 2023
Hi Shaukat, We appreciate the kind words and are glad we could provide you with a positive experience!
Unfortunately my loan was transferred from a great lender to this company about 2 months ago. They put the wrong property address on my loan in the portal (while the documents they received had the correct address). After 2 weeks of my title company trying to request the payoff document in order to make it in time for the closing date (of the selling of the property), I had to step in and request it myself. Only to discover the address in the payoff document is incorrect. The answer I received from the customer service was that they put in a request for their special loans department and don't know when it will be updated and when a correct payoff statement will be issued. The closing day is tomorrow. No one to talk to and you go around in circles without the ability to talk to a manager or someone authorized to fix anything. Terrible customer service UPDATE: Luckily Mario from customer experience replied to my email and helped me out so much with this issue and I was able to make it in time for closing. He is very professional and solved this issue so quickly!
By GB
Response from Servbank· Jul 6, 2023
Hello GB, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
Phebie was very professional and knowledgeable of what I was inquiring about.
By Omar
Phoebe, she was very sweet and as helpful as she could be.
By Traci C.
Response from Servbank· Jun 29, 2023
Hi, Traci. We appreciate the kind words and are glad we could provide you with a positive experience!
Phoebe was so wonderful and helpful! I absolutely loved that she answered with, “Happy chocolate pudding day! How may I help you?” That made my day! She was very patient and walked me through how to use the online system. Great customer service!
By Michelle
Response from Servbank· Jun 29, 2023
Hi, Michelle. We appreciate the kind words and are glad we could provide you with a positive experience!
